Descripción del empleo
Our Company SELLBYTEL Group is now looking for a French Welcome Desk Agent for our customer leader in the technological sector.
This role is responsible for servicing the inbound presales calls generated from SMB, consumers and proximity resellers marketplace. The Welcome Desk Agent will ensure that customers/resellers are effectively supported in their requirements by being guided through the intricacies of the products carried by the Store.
Responsibilities:· Handle inbound presales enquiries (coming via telephone or email) by giving to customer detailed information on products, drive him on internet specific page for more information, detect immediate sales opportunity, and manage this sales opportunity according to the rules.
·Refer non sales /presales enquiries to the right organization (Technical support, store post-sales, etc).
· Manage customers & resellers requests on spare parts by checking spare part id, availability and refer customers /resellers either to the online spare part store or to specialized spare part partners.
·Close inbound sales for consumers (not professional) – B2C.
·Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to the store telesales Strong Product /services knowledge (PSG/IPG/ESSN).
Información extra
- Status
- Inactiva
- Localización
- BARCELONA
- Tipo de contrato
- Trabajo titulado
- Tipo de trabajo
- Atención a clientes
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- Sí
- Idiomas
- Inglés, Francés, Español
