Sr. Program Manager, LaunchPad en Barcelona

DESCRIPTION

Job summary
Are you passionate about languages and cultures? Are you motivated to have a direct impact on customers around the world? Do you have an enterprenural flair with a global mindset dedicated to delivering delightful customer experiences to international audiences? Do you have a technical background and love finding creative solutions to challenging problems?

Amazon's Translation Services is looking for a Senior Localization Program Manager to drive our global localization strategy and successful delivery of our localized knowledge solutions.

Translation Services is driving towards a vision where language is not a barrier for our customers. With innovative tools and features, plus the convenience and value of Amazon, we support localisation needs of businesses of all sizes to simplify buying and drive toward their next stage of growth. In Translation Services, we are obsessed with providing our customers with the highest quality content in the language of their choice. Translation Services today operates out of 7 countries. History is being made and we’ve just begun!

As a Senior Localization Program Manager, you will be responsible for conceptulizing, strategizing and implementation of innovative best in class solutions for Amazon as well as localization industry. You will be working with global cross-functional teams and collaborating with internal and external business partners, influencing localization processes and standards. You will advocate for the customer and seek innovative solutions to customer issues. You will operate with minimal guidance in situations where strong judgment is required for solving complex problems. Through a data-driven approach, you will identify process improvements and design solutions to scale our localization program through technology and automation. The successful candidate will have strong stakeholder management skills, ownership, and ability to deal with ambiguity in a fast-paced environment.

Key job responsibilities

• Drive localization strategy and implementation of solutions for Translation Services.
• Define and manage localization success metrics as they relate to the broader business and organizational goals.
• Support international expansion of Amazon Business by implementing efficient and scalable localization solutions.
• Engaging cross-functional teams in defining localization strategy for success of international market place expansions.
• Partner with stakeholders across the organization to evangelize localization best practices, improve and automate translation processes and tools, and ensure consistent customer experience globally.
• Identify process improvements and devise solutions that decrease cost and reduce time-to-market of localized products
• Support business teams in implementing innovative Machine Learning based customer experience solutions
• Partner with translation vendors to ensure that translation projects are delivered at the expected standards
• Own linguistic quality framework and manage translation quality to ensure that the localized content meets or exceeds customers’ expectations

BASIC QUALIFICATIONS

• 8+ years of experience in Project or Program management.
• Bachelor’s degree in Project/Program Management or Languages or Linguistics or Translation or content related discipline.
• Advanced Excel skills, ability to create macros, or basic scripting skills
• Ability to measure, analyze, and present data to senior leaders.
• Excellent English language communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently in a global, multicultural team.
• Experience working across time zones with diverse stakeholders.

PREFERRED QUALIFICATIONS

• MBA.
• Master’s Degree in Project/Program Management or Languages or Linguistics or Translation or content related discipline.
• Qualified in leading industry standards, like, Six Sigma or Prince 2 or 4DX or COPC etc.
• Experience in translation Management Systems and translation tools.
• Experience in localization industry.
• Experience with Content Management Systems.
• Experience with multimedia localization.
• Experience in Product Management.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.