Compliance Specialist in Conduct Compliance & Culture en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

What are we looking for?

As Compliance Specialist in Conduct Compliance & Culture (CC&C) team, your purpose is to manage risks arising from Unfair Customer Treatment, Conflicts of Interest, Market Conduct, Anti-Competition, Organisational Conduct, Whistleblowing and to help ING manage risks arising from our norms, attitudes and behaviours related to risk awareness, risk-taking and risk management.

Conduct Compliance & Culture (CC&C) team shares a collective responsibility for all the end to end compliance 31 processes as described in the SOLAR project in place to identify, manage, report and escalate the Compliance risks under your remit. The team will share responsibility to identify, manage, report and escalate local risks for your risk areas. At the same time, the team will contribute to the shape of global policies and be responsible for drafting and implementing local guidelines and standards where additional local requirements do exist.

Conduct Compliance & Culture (CC&C) team  keeps track/oversight of the local implementation of all policy-driven requirements by means of issue tracking, monitoring, Risk Dashboards, and other risk specific reporting (regulatory and internal reporting) to internal stakeholders including Corporate Compliance. The team has ongoing interaction with its correspondent team located at Business Line Compliance. The team will participate in the global CC&C community. The team provides an opportunity to manage relationships with external stakeholders, regulators and supervisory institutions.

You will hierarchically report into the local Lead Conduct Compliance & Culture.

What you'll do

As CC&C Compliance Specialist    

You have a clear view on how the compliance function supports ING in being an integrity-led bank; being compliant with applicable laws and regulations and doing the right things the right way;

You execute activities aimed at mitigating the Compliance risks under your remit;

You execute (global) complex investigations;

You perform:

advisory activities (both client (segment)/deal related and in relation to underlying processes),

training, awareness & communication, and

Compliance oversight including monitoring & reporting on CC&C related risks;

You are a content matter expert, and decision maker responsible for proposing solutions to be implemented;

You are accountable for roll-out, execution, uniformity and follow-ups of the risk-specific Risk Assessments

You support the Compliance QA team to execute the KCTs and challenge the 1st line KCTs, acting as a Subject Matter Expert where needed;

You identify, execute, monitor and report on local culture initiatives.

Your work environment

The CC&C team works together based on knowledge and expertise, as well as the skill set needed to best perform its job.

The team is working with key internal stakeholders and offers an environment which provides a global overview on how the relevant CC&C requirements and controls are embedded within the business at local level.

The CC&C team provides an opportunity to manage relationships with external stakeholders, regulators and supervisory institutions. 

Your profile

You are an Orange Code ambassador, with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and the drive for always being a step ahead

You are recognized for your integrity and moral judgment;

You set the example with regards to the ING values by having a behaviour fully aligned to these values;

You have excellent stakeholder management and influencing skills;

You are a forward looking, inspiring and strategic thinker;

You are an energetic, motivating person who can work as part of a multidisciplinary team;

You work independently, think and act out of the box and take accountability;

You are a team player; you trust others and can be trusted;

You maintain contacts with stakeholders and external parties;

You believe that our license to operate is built on the trust our stakeholders put in us;

You inspire, motivate and help others to succeed;

You give and ask for constructive feedback.

How to succeed

You have an experienced profile with a minimum 4-6 years in Compliance with expertise in Insurance and Mortgages regulation (IID and MCD)

You have a strong track record of advisory with regards to integrity-related matters.

You have analytical skills and sound judgement.

You have a ‘can do’ mentality and are able to embrace challenges in a fast changing and complex environment.

You have a university degree

You have an excellent level of English and Spanish (verbal/written).

You have a curious and an innovative mindset.

You have excellent collaboration skills and ability to work across functional and geographic lines.

You are firm when needed and able to show flexibility when possible

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: keeping our customers in mind, and also your colleagues, choose the one that best suits you all.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible remuneration.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass.