Business Continuity & Crisis Manager (E) en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

As a Business Continuity Manager, you will be responsible for developing, maintaining, and testing the Company's business continuity program following ING Continuity Risk Framework. You will support all business plan activities necessary to enable ING to manage a crisis event as well as meet compliance requirements for BCP planning.

The position's primary goals will be to Identify, document and test business needs against the Company infrastructure and identify recovery strategies and gaps.

Your key responsibilities:

Work with all functional business areas to develop and maintain a corporate wide BCP program that addresses business recovery and emergency response management.

• Liaise with managers to develop effective working relationships and documented BCP plans
• Liaise with key infrastructure teams to identify gaps, set recovery time objectives, and convey business needs/expectations.
• Hold business plans to Enterprise BCP goals and challenge business leaders on identification of critical functions and needs.
• Design and outline BCP goals, objectives and scope for business plans and Crisis Management

Support and assist in the development of BCP planning and goals

• Report to the Crisis Management Committee and define on-going goals, objectives and initiatives
• Support and align all BCP planning, initiatives and goals with Organizational goals and Infrastructure capabilities
• Identify and make recommendations for change and adaptation to meet the needs of the business
• Identify and make recommendations for solutions to infrastructure obstacles and business challenges

Develop and coordinate Disaster Recovery testing programs for all business plans, Websites, and other information/communication tools

• Direct and supervise plan maintenance processes and execution
• Coordinate Disaster Recovery testing programs and identify and recommend plan maintenance strategies that remain flexible to organizational growth, change and resource capabilities.
• Design and facilitate tests and exercises on the business plans and crisis management execution

Facilitate and support the execution of the plans at the time of a crisis event.

• Lead and Facilitate execution of the plan and support plan navigation for the business at the time of an event
• Support Crisis Management Committee with critical components of the plan in order that they can make critical decisions
• Provide visibility and reporting to the Crisis Management Committee on the critical functions, individuals and infrastructure within the business plans and including regulatory reporting.

What are we looking for?

• A role model of our Orange Code behaviors with strong organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of the organization.
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.

Proven track record and technical skills

• Degree: Computer Science Engineer.
• Minimum 5 years of experience in a similar role and industry.
• Experience in risk advisory services with a focus in information security, cyber security and information technology risk management.
• Technical Security Certifications focused on Business Continuity like MBCI.
• Knowledge of technology and business concepts, life cycles and processes
• Strong verbal and written communication skills
• Self-starter with the ability to work with a great degree of autonomy
• Proficiency in English.
• Ability to work with an international environment
• Ability to work nights and weekends during a crisis event.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: choose the one that best suits you.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass.