This is Us.
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
Your role and work environment:
You have an end-to-end responsibility for the definition, documentation, and negotiation of requirements with stakeholders within New Channels squad.
You are passionate about improving the client experience (both, internal and external) and have a broad knowledge on ING Channels, products, services, and user experience.
You work in the Human Connection Tribe, specifically in the Virtual Voice Assistant Squad.
You possess expertise in User/customer experience, customer journey in voice communications, process optimization and functional requirements, and also negotiation abilities and strategic business view.
You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities and improvements at sales and efficiency level.
By fulfilling the role of Product Owner within a squad, you will be responsible for defining the vision of your squads, what needs to be achieved, and what are the priorities in order to meet the goals defined. Working with OKRs and value driven milestones
You will initiate and drive change, working closely with customers/agents and key stakeholders on vision, strategy and the roadmap.
As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared purpose.
As a Customer Journey Expert with the PO role, you will report to the Expert Lead of New Channels squad.
Your key responsibilities:
What are we looking for?
A leader of our Orange Code culture displaying the following behaviors:
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.
Check out what is waiting for you!
Flexible schedule and 100% flexible e-working.
Work or e-work? We have a totally flexible model: keeping our customers in mind, and also your colleagues, choose the one that best suits you all.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!
We hope you don't need to use it!
For you and all your family (spouse/partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…
Free company shuttle.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
Indica debajo en que area estas buscando una función similar y no olvides poner tu correo electrónico.
¿Quieres solicitar en un clic y estar al día de las vacantes más nuevas y convenientes para ti? Regístrate como un estudiante!Regístrate online