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Technical Service Engineer en Madrid

8 - 40 horas por semana

Descripción del empleo

Active Directory (nice to have)
Unix (nice to have)
Linux (nice to have)
ERP (nice to have)
VMware (nice to have)
Confluence (regular)
ServiceNow (regular)
Windows Server (regular)
As a Consultant at proALPHA, you will advise and support our customers in technical and system-related matters. Whether via e-mail, telephone or remote access: you analyze, process and solve complex problems with a broad repertoire of different tools. In doing so, you will use our knowledge base, which is filled by means of KCS (Knowledge-Centered Service), and expand it collectively and demand-based together with our knowledge workers. Through your collaboration with the development department, systems engineering, quality management, documentation and product management, you will thus form a central interface between the software and the customer. 

  • In a partnership-based cooperation with customers, you will develop solution proposals for complex problems and provide smaller consulting services
  • This includes systematic research in our internal knowledge databases, analysis on the customer system as well as reproducing customer issues in our reference systems
  • You will support our customers in setting up and configuring their proALPHA environments
  • Detailed and complete documentation of your solutions and work progress round off your work

Your profile
  • You have successfully completed your technical training (e.g. IT specialist for system integration) or your studies in the IT field (e.g. business informatics).
  • You have relevant professional experience and initial knowledge of ERP or merchandise management programs and stand out due to your affinity for IT and IT-related issues
  • Initial experience in List & Label and the proALPHA document management system would be desirable, but is not a must
  • You are flexible and open to shift work
  • You use your expertise and analytical skills to provide the best possible customer service and accept constantly changing and exciting tasks as a challenge.
  • You align your actions with the needs of our customers, signal a willingness to serve and communicate tactfully and confidently in English and Polish or German
You are also welcome as a career starter. Our professional induction and further training concept not only includes providing new colleagues with a mentor, but also participation in intensive training courses. Apply now! 


Your benefits
  • Work-Life-Balance: flexible working hours, home office option, benefit programs (multisport card)
  • Training and development: induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
  • Security: permanent employment contract in a company that has been developing continuously since its foundation (B2B contract is possible), attractive salary
  • Company culture: flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
  • Work environment: modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Madrid
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Madrid | Trabajo de marketing | Tiempo completo | Otros

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