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Client Onboarding Manager en null

8 - 40 horas por semana

Descripción del empleo

A rapidly growing EdTech software technology business with lots of opportunity to develop a career are seeking 'Customer Onboarding Managers’ to work on customer onboarding projects at this exciting time of growth.

The role is with very dynamic and requires good time management skills, patience and ability to work with large, highly demanding clients. You will be working alongside other 20 people with a potential to grow to a more senior firm is growing rapidly with a global office network (London, Lisbon, Valencia, Malaga, Vienna, and Kyiv). My Learning Hub have a progressive culture and are a remote-first company having employees all over the world.

About the role

The New Client Success Team oversees the success of onboarding new clients within their first 12 week period of implementing the software.
You will be provided full training on our software and current implementation process before starting your job.

Roles & responsibilities:
  • Develop healthy customer relationships
  • Enhance customer training and ability
  • Evaluate and analyse customer needs
  • Build trust and transparency with clients
  • Onboard new clients
  • Act as a customer advocate
  • Promote customer loyalty
As a New Client Success Manager, you will have to understand the customers’ psyche and needs and enhance their customer experience by improving their Onboarding experience.

Selection criteria
  • You must have experience with implementing B2B SaaS software
  • Excellent written and spoken English (native level)
  • Great communication skills
  • Experience handling infuriated customers
  • Experience handling customer queries tactfully and diplomatically to ensure that they stay subscribed to the product
  • Prince2/PMP/PMI qualification would be a plus
  • Knowledge of another language: French, German, Spanish, Arabic would be a plus
  • Customer Support/Service/Success experience would be a big plus
  • Degree in Psychology would also be a massive plus, but not mandatory
This is a fantastic opportunity to join a rapidly growing business which gives fast-track professional development opportunities for those wishing to develop a worthwhile role is paying £20K + Performance-based bonus + 30 days paid holidays + birthday day off + paid corporate parties and trips

Información extra

Estudios requeridos
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
Carta de motivación

Trabajo de marketing | Tiempo completo | Otros