Knowledge of ITSM Tools (advanced) RoleAs a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towersLead the ITIL Process resources to achieve the Process KPIs and Service level targets.Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid cha
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