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Cross Functional Services Lead

Knowledge of ITSM Tools (advanced) RoleAs a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towersLead the ITIL Process resources to achieve the Process KPIs and Service level targets.Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid cha

8 - 40 horas por semana

Descripción del empleo

Knowledge of ITSM Tools (advanced)
Role
  • As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc.
  • Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
  • Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
  • Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
  • Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
  • Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
  • Driving the internal audits, define and drive service improvement programs based on the external audit findings
  • Report the Customer on all Process areas as per the Contractual agreements.

Experience

  • 8 - 12 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
  • ITIL 2011 Expert / ITIL 2011 Intermediate Certified, Knowledge of ITSM Tools
  • Capability to deliver ITIL Trainings
  • Excellent team management skills and inter-personal skills
  • ·Excellent Presentation skills, verbal and written communication skills and facilitation skills
  • Good documentation and process flow diagramming skills.

Job-related Skills

  • Knowledge of ITSM Tools
  • Good working knowledge on Microsoft Project and Visio & MS Office Suite
  • Good documentation and process flow diagramming skills.

Management/Personal Skills

  • Excellent Presentation skills
  • Ability to work with, manage and negotiate with Clients, Business Partners , Vendors, and Third Party Support Providers
  • Excellent Written and Spoken communication skills.

Educational Qualification

  • Graduate or Postgraduate in Management / Engineering / Computer sciences.

Tests, Certification

  • ITIL 2011 Expert / ITIL 2011 Intermediate Certified.


Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Madrid
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Madrid | Trabajo de marketing | Tiempo completo | Otros