This is Us.
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
Your role and work environment:
You will be part of the Investment and Funds Entrusted tribe, where we aim to help and encourage customers to manage their wealth in a simple and efficient way, while we have a lot of fun!
Within this tribe will be a Customer Journey Expert, so you offer ING’s customers solutions to grow their money with funds. You aim at improving ING’s performance and identify opportunities to better serve and delight customers in the funds end to end processes.
You will lead the path to manage our mutual funds business with two main angles to it (1) run existing business from an end-to-end perspective, covering all the different mutual funds angles: IT systems, commercial strategy, product range day to day and interaction with asset managers, measuring relevant KPIs, business tracking and holding an active connection with distribution and sales teams to boost mutual funds business.
(2) thinking long term and beyond: definition of strategy to grow target market through welcoming more “new to Investment Products” customers & keep our product offer fresh & authentic, with special focus on incorporating a differential ESG offer to our suite.
As a Customer Journey Expert (CJE) with Product Owner (PO) role you will define the initiatives allowing to reach the goals of your Tribe.
All this with maximum protection to the customer and looking for being the best in class in the demanding regulatory framework (CNMV, MIFID 2, …)
You will be part of a cross and multidisciplinary tribe and will also participate in the CJE Chapter to improve the CJE craftmanship of the bank and to build a high-performance way of working.
As a CJE with the PO role you will report to the Investment & Funds Entrusted Chapter Lead.
Your key responsibilities:
As an PO of mutual funds squad you are responsible of:
What are we looking for?
a pioneer of the agile culture displaying the following behaviors:
Proven track record and technical skills
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.
Check out what is waiting for you!
Flexible schedule and 100% flexible e-working.
Work or e-work? We have a totally flexible model: choose the one that best suits you.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!
We hope you don't need to use it!
For you and all your family (spouse/partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…
Free company shuttle.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
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