Agile Coach en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

ING is an innovative bank with a strong brand experience. Its purpose is empowering people to stay a step ahead in life and business, to do so we need people who take it on, and make it happen. People that help others to be successful and are always a step ahead.

We are in a path to master Agility through our One Agile Way of Working, and Agile Coaches are the energy and the spirit needed for a consistent and long-term transformation in how we deliver value promptly to our clients.

Agile Coaches at ING not only support and evolve the company agility at different levels: Squad, Tribe and Organizational, but also at different units within the bank (Delivery, Services, Sales and Support Functions). Agile Coaches also collaborate with the One Agile Way of Working Global Program lead by ING’s Head Office in the Netherlands to help us unite our way of working across different entities.

Your key responsibilities:

As an Agile Coach, you will:

• Coach teams and individuals, with different levels of expertise and different background, into an Agile/Lean way of working and thinking.
• Coach teams towards High Performance at different scales: Squads and Tribe.
• Coach the leadership to help them to understand the Agile Leadership and its benefits.
• Collectively share responsibility in decisions and implementation of Tribe’s and Squad’s objectives about the way of working.
• Having simple and innovative solutions to overcome problems.
• Energize “the learn, do and share” culture amongst squads, tribes and the Agile & Innovation CoE.
• Stimulate collaboration within the organization.
• Continuously improve the way of working.

What are we looking for?

Knowledge and Skills:

• Minimum 2 years of experience as agile coach: running at least one Agile Transformation from strategy to implementation, using both agile and innovation frameworks.
• Minimum 3 years of experience coaching and training teams in lean/agile, especially Scrum & Kanban.
• Scrum, Kanban and Scaling Frameworks Certification (Desirable).
• Coaching Certification (Desirable).
• Facilitation Certification (Desirable).
• Agile Leadership Certification (Desirable).
• Design Thinking and Lean Start-up (Desirable).
• Gamification Certification (Desirable).

Soft Skills:

• Deep emotional intelligence to successfully impact on transformation, by choosing proficiently the best role depending on the specific team/individual situation: Teacher, Mentor, Facilitator, Coach, Change-Agent or Domain Specific expert.
• Strong Spanish and English communication skills: Talks, Conferences, Training, One to One, etc.
• Ability to add value on all layers and units: specially at management layer, but always keep in mind the rest of the layers (Human Resource, legal, Risks, Business, IT…).
• Ability to influence key stakeholders.
• Proactive attitude, openness and courage in an action.
• Strong personal productivity skills (GTD Desirable).
• Retail Bank knowledge (Desirable).
• Active participation with the Spanish Agile Community (Desirable).

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: choose the one that best suits you.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass.