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Customer Relationship Management Manager - B2C Specialist en Seville

Who will you be working for?Our partner reinvented entertainment and events by combining unique content with audience analytics.Their core mission: Inspire people with exquisite experiences, in different cities.What is this job about?In this position as CRM Manager, your goal is to develop the CRM and customer success strategy.On a daily basis, you will work with the CRM team executing several global projects to deliver the best customer experience.Your challengesDefine the CRM strategy and use it to optimize customer retention, loyalty and return rate.Understand the customer's lifetime values and use them to create strategies to ensure maximum profitability.Create and lead the execution of personalized direct communication programs to scal

8 - 40 horas por semana

Descripción del empleo

Who will you be working for?

Our partner reinvented entertainment and events by combining unique content with audience analytics.

Their core mission: Inspire people with exquisite experiences, in different cities.

What is this job about?

In this position as CRM Manager, your goal is to develop the CRM and customer success strategy.

On a daily basis, you will work with the CRM team executing several global projects to deliver the best customer experience.

Your challenges

  • Define the CRM strategy and use it to optimize customer retention, loyalty and return rate.
  • Understand the customer's lifetime values and use them to create strategies to ensure maximum profitability.
  • Create and lead the execution of personalized direct communication programs to scale through the email and other channels (onsite, push, in-app, SMS)
  • Map the Customer Journey, analyze the contact points and maximize business opportunities.
  • Work closely with the teams in the French, Spanish and the UK market, but also at a global level for the new launch.

Who is this job made for?

This job is perfect for Marketing professionals with profound experience in Customer Relationship Management.

What do you need to apply?

  • Language skills: bilingual level in English
  • Minimum 4 years of experience working in CRM for B2C targets
  • At least 1 year of experience working in a web environment and creating HTML code templates
  • Great knowledge and previous experience working with an email service provider - ESP (Mailchimp, Sendgrid, etc)
  • You have an analytical and data-driven mindset and know-how to understand consumer's behaviour to deliver consistent marketing insights
  • Excellent content creation skills for email marketing campaigns
  • You have practised and have great knowledge of:
    • Google Analytics and Google console
    • A/B testing
    • Dynamic templates using AmpScript
  • Proficient copywriting skills
  • Proficient with SQL in creating segmentations
  • You have previously worked in the Uk, French or Spanish markets

Extra Points

  • Knowledge of Salesforce Marketing Cloud
  • Experience managing a CRM specialist team
  • HubSpot marketing knowledge
  • Proficient Spanish language

Working mindset

  • Process minded & punctual
  • Precise and organized
  • Autonomous & result-driven
  • Flexible & Resilient

Important: For this position, you need to relocate to Madrid, Spain.

What you get in return

You will have access to many benefits such as discounts, the possibility to travel and be a part of a successful & pioneer project!

Are you ready to push your career and grow within an international team? It's time to apply! Or tell a friend about this position :).

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Seville
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Trabajo de marketing | Tiempo completo | Otros