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Customer Success Manager | German, English + Spanish-speaking en Madrid

Who will you be working for?Our partner is a marketing & advertising company providing social media analytics and monitoring tools for clients in Germany.Their core mission: support their clients and deliver a tailored experience.What is this job about?In this role as Customer Success Manager for German-speaking clients, your goal is to onboard, support and develop long-lasting relationships with clients.On a daily basis, you will be responsible for identifying the needs of your clients, and suggesting improvement and growth opportunities. You will follow-up regularly with customers, and ensure that they are supported and listened to.Your challengesResearch and qualify leadsConduct outbound callsIdentify client’s needs and interestsBuil

8 - 40 horas por semana

Descripción del empleo

Who will you be working for?

Our partner is a marketing & advertising company providing social media analytics and monitoring tools for clients in Germany.

Their core mission: support their clients and deliver a tailored experience.

What is this job about?

In this role as Customer Success Manager for German-speaking clients, your goal is to onboard, support and develop long-lasting relationships with clients.

On a daily basis, you will be responsible for identifying the needs of your clients, and suggesting improvement and growth opportunities. You will follow-up regularly with customers, and ensure that they are supported and listened to.

Your challenges

  • Research and qualify leads
  • Conduct outbound calls
  • Identify client’s needs and interests
  • Build genuine relationships with decision makers
  • Organise meetings and presentations
  • Onboard clients and solve any problems or queries they may have
  • Lead web demonstrations to prospects and onboarded clients
  • Upsell services to current clients
  • Ensure that you meet and exceed your sales KPIs

Who is this job made for?

This position is perfect for junior sales professionals who enjoy building client relationships.

What do you need to apply?

  • Language skills: advanced level (C1+) in German, English and Spanish
  • 1-2 years of experience working in Sales, Account Management or Customer Service
  • Deep interest in social media tools and internet trends
  • Dynamic communicator

Working mindset

  • Team player
  • Motivated & Ambitious
  • Goal-oriented
  • Organised
  • Proactive individual ready to try new things!

Important: For this position, you must be located in

Berlin

, Germany. The position will begin as 100% remote, however in the future this will change to a hybrid policy.

If you think you're the perfect candidate for this role, please apply with your CV in English!

Are you ready to try something new and grow within a dynamic team? It's time to apply! Or tell a friend about this position :).

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Madrid
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Madrid | Trabajo de marketing | Tiempo completo | Otros