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Italian / English Technical Support Agent en Bilbao

Customer support is changing for the better. 5CA is not your conventional customer service company. We have agents in all corners of the world with demonstrated knowledge of video games and technology.So, what makes the position different from other tech support positions?A few things:You’ll work 100% remotely from your own home and workspaceYou’ll be part of a diverse community of techies from all over the worldYou’ll get to deliver top-notch customer experiences to people in needYou'll work with a team of top-notch techies from your Trainer to the Operations ManagerYou'll be privy to training opportunities prior to starting your new role and free courses to develop your skillsYou'll have an Operations Manager to help you with your work an

8 - 40 horas por semana

Descripción del empleo

Customer support is changing for the better. 5CA is not your conventional customer service company. We have agents in all corners of the world with demonstrated knowledge of video games and technology.

So, what makes the position different from other tech support positions?

A few things:

  • You’ll work 100% remotely from your own home and workspace
  • You’ll be part of a diverse community of techies from all over the world
  • You’ll get to deliver top-notch customer experiences to people in need
  • You'll work with a team of top-notch techies from your Trainer to the Operations Manager
  • You'll be privy to training opportunities prior to starting your new role and free courses to develop your skills
  • You'll have an Operations Manager to help you with your work and a Team Lead to ensure you're comfortable and enjoying yourself

As a Technical Support Agent, you'll troubleshoot customers' technical issues with their PC hardware and networking devices. You'll use a combination of email, live chat, social media, and/or phone calls to answer tickets and queries.

The goal?

You'll help 5CA continue to be one of the most unique companies in multilingual tech support.

Job requirements

  • You speak Italian and English at a near-native level
  • You are available to work full-time and on a flexible schedule
  • You have in-depth knowledge of PC hardware and networking devices
  • You are a fast learner and know when to take initiative
  • You're a natural trouble-shooter and problem-solver
  • You have experience in a Customer Service environment and/or international business setting
  • You have a dedicated quiet workspace within your residence
  • You are not currently living in the Netherlands or the United States of America

 PC requirements:

  • An internet speed of min. 4 Mb/s download and 1,5 Mb/s upload internationally
  • A minimum of 6GB RAM with a 64-bit Windows version or MacOS
  • An i5 processor or better/ similar, max. 3 years old
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 4.4 or newer
    • Apple iOS 10.0 or newer

We offer: 

  • A position at a fast-growing company with ambitious, A-level clients
  • A casual, international environment where you’ll work with people from over 40 nationalities
  • The flexibility to work from anywhere in the world
  • Less wasted time on long commutes between home and work
  • Cutting-edge tools and training opportunities

A fun and engaging community of techies just like you

 

About us

5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our 

privacy policy

.

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Bilbao
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Bilbao | Trabajo de marketing | Tiempo completo | Otros