This is Us.
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
Your role and work environment:
We believe in the value of bringing inspiration and craftsmanship to improve performance and to deliver on our strategy with integrity. Within the COO, the “E2E Process Management & RPA” is one of the Centers of Expertise with the clear purpose to “Be an strategic partner of all ING business (Retail, Wholesale Banking, IT & Support), steering the organization towards and E2E Vision; designing processes compliant by design, improving our customers experience, simplifying our flows, connecting the full organization and measuring our E2E Process Performance to improve cost-efficiency and achieve operational excellence”
What “E2E Process Management & RPA” Expert Team does:
Your key responsibilities:
As Process Management Specialist you’ll work across different process domains to positively impact our by enabling efficient execution. Your craft will be focused on stakeholder management, problem solving and driving meaningful business and organizational impact.
You’ll work closely with Process Leaders, P&L Owners, Tribe Leads, Expert Leads, across all the bank, to ensure and E2E vision, improve customers experience, simplify our flows, and connect the full organization.
What you’ll be doing:
What are we looking for?
Nice to haves:
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.
Check out what is waiting for you!
Flexible schedule and 100% flexible e-working.
Work or e-work? We have a totally flexible model: keeping our customers in mind, and also your colleagues, choose the one that best suits you all.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!
We hope you don't need to use it!
For you and all your family (spouse/partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…
Free company shuttle.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
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