... Job summaryLOCATION - Spain (Barcelona) LANGUAGE REQUIREMENTS (English + French, Spanish, Italian or German) LOCATION REQUIREMENTS (Candidates based in Barcelona only)Team Supervisor The Team Supervisor is accountable for...
Job summary
LOCATION - Spain (Barcelona)
LANGUAGE REQUIREMENTS (English + French, Spanish, Italian or German)
LOCATION REQUIREMENTS (Candidates based in Barcelona only)
Team Supervisor
The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 20 associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.
The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.
Summary of Responsibilities
Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. - Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred.
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