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LISBON - French speaker Customer Delight Representative for Social Media (f/m/x) en Girona

Your Role Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies. Responsibility  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone; Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain; Provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify trends and solve problems facing multiple SMB clients; Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clien

8 - 40 horas por semana

Descripción del empleo

Your Role

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.



Responsibility

  •  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
  •  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  •  Provide pre and post-sales support for all self-service products;
  •  Provide product and tool support to enhance clients’ experience;
  •  Identify trends and solve problems facing multiple SMB clients;
  •  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
  •  Provide vital product insights and feedback from our customers to engineering.

    • Your Profile

  • Native level written and verbal communication skills in French;
  • Fluency in English – B2 level (mandatory);
  •  Familiarity with online advertising products and social media;
  •  +1 year working in a customer service related role;
  •  Excellent communication skills: verbal, written, listening skills;
  •  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  •  Experienced in Call Center environment / Customer Support role;
  •  Ability to multi-task and work under pressure;
  •  Availability Monday to Sunday, including rotating weekends.

    • Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

    • Información extra

    Status
    Inactiva
    Estudios requeridos
    Otros
    Localización
    Girona
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    No
    Vehículo
    No
    Carta de motivación
    No
    Idiomas
    Español

    Girona | Trabajo de marketing | Tiempo completo | Otros