German Speaking Service Desk Analyst-Level 2 en null

About the job

*Apply to our German Speaking Service Desk Analyst L2 position between 1st February and 31st March, join in 4 weeks, and we’ll honor you with a JOINING BONUS!

As a Second Level Service Desk Analyst your main goal is:

● Provide support on IT infrastructure related issues to customers

● Assign more complicated problems to the correct support IT teams

● Instruct users on ICT processes

● Document new technical solutions

● Document and share best practices with other colleagues

These are some of the benefits you will enjoy:

● Attractive salary & benefits

● Private Health Insurance

● Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces

● Job security

● Get in the shape: 24 hours free gym facilities

● Career growth opportunities: 70%+ of leadership roles fulfilled by internal promotions

● Best diversity of workplace: 100+ Nationalities

● Opportunity to volunteer in the corporate social responsibility

● Opportunity to network with 500,000 associates in the organization

● Work-life balance: Home office opportunities

● Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others…

The key requirements for the role are:

● A high school diploma

● Speak English on a communication level (for interviews, training , and internal communication)

● Speak German on a business level (working/support language)

… and main advantages would be:

● Prior experience in the IT field as a Service Desk Analyst (minimum 2 years)

Contract type: full time, indefinite

Working hours: 40 hours/week in various shifts

Legal requirements: The candidate needs to be currently eligible to work in Hungary

About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities. You will have the opportunity to:

● Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)

● Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)

● Learn and develop soft and hard skills (1000+ internal training)