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B2B Customer Representative - French market en Barcelona

DescriptionWe arelooking for a Customer Service Representative for one of our clients. As aCustomer Service employee you have the very first contact with our customer.Responsibilities-Respond appropriately to customers' requests and provide all the necessary adviceguaranteeing satisfaction and ensuring contractual SLA is maintained- Escalate potential service issues- To follow all the processes and procedures of the project- Provide cover for other Agents in their absence, either within the same teamor across teams.- Liaise with Supervisors/ Mentors on specific projects where requested.- To understand and comply with administrative duties including holiday,sickness and overtime forms in a timely and accurate manner.- To attend regular Team

8 - 40 horas por semana

Descripción del empleo

Description

We arelooking for a Customer Service Representative for one of our clients. As aCustomer Service employee you have the very first contact with our customer.

Responsibilities

-Respond appropriately to customers' requests and provide all the necessary adviceguaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same teamor across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday,sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected tokeeping up the service performance, quality and customer satisfaction.

We offer

-Full-time (39 hours/week) from Monday to Sunday (rotative) and permanentcontract
- Schedule (rotative): From 09:00 to 20:00
- Salary: 19.000 Euros gross/year + up to 2.000 Euros gross/year
- Opportunity to join an international company

Requirements

- Native level speaker of French
- Fluent in English
- Working knowledge of IT Platform, equipment, and applications: Windows/MSOffice
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers'needs
- Basic sales skills-Upselling and cross-selling
- Ability to take ownership of, and progress calls to resolution or to escalatecall to resolution

Personalabilities

-Resistant to stress
- Very good communication, listening skills
- Ability to work in a team
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs

***Therecruitment processes and people involved in them (both recruiters and ProjectManagers) will not discriminate any candidacy because of age, disability,ethnic, marital status, gender, nationality, ideology, politic, race, religionand sexual orientation.***

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Barcelona
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Barcelona | Trabajo de marketing | Tiempo completo | Otros