DescriptionWe arelooking for a Customer Service Representative for one of our clients. As aCustomer Service employee you have the very first contact with our customer.Responsibilities-Respond appropriately to customers' requests and provide all the necessary adviceguaranteeing satisfaction and ensuring contractual SLA is maintained- Escalate potential service issues- To follow all the processes and procedures of the project- Provide cover for other Agents in their absence, either within the same teamor across teams.- Liaise with Supervisors/ Mentors on specific projects where requested.- To understand and comply with administrative duties including holiday,sickness and overtime forms in a timely and accurate manner.- To attend regular Team
We arelooking for a Customer Service Representative for one of our clients. As aCustomer Service employee you have the very first contact with our customer.
***Therecruitment processes and people involved in them (both recruiters and ProjectManagers) will not discriminate any candidacy because of age, disability,ethnic, marital status, gender, nationality, ideology, politic, race, religionand sexual orientation.***
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