8 - 40 horas por semana
Descripción del empleo
Description
We arelooking for a Customer Service Representative for one of our clients. As aCustomer Service employee you have the very first contact with our customer.
Responsibilities
-Respond appropriately to customers' requests and provide all the necessary adviceguaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same teamor across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday,sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected tokeeping up the service performance, quality and customer satisfaction.
We offer
-Full-time (39 hours/week) from Monday to Sunday (rotative) and permanentcontract
- Schedule (rotative): From 09:00 to 20:00
- Salary: 19.000 Euros gross/year + up to 2.000 Euros gross/year
- Opportunity to join an international company
Requirements
- Native level speaker of French
- Fluent in English
- Working knowledge of IT Platform, equipment, and applications: Windows/MSOffice
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers'needs
- Basic sales skills-Upselling and cross-selling
- Ability to take ownership of, and progress calls to resolution or to escalatecall to resolution
Personalabilities
-Resistant to stress
- Very good communication, listening skills
- Ability to work in a team
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs
***Therecruitment processes and people involved in them (both recruiters and ProjectManagers) will not discriminate any candidacy because of age, disability,ethnic, marital status, gender, nationality, ideology, politic, race, religionand sexual orientation.***
Información extra
- Status
- Inactiva
- Estudios requeridos
- Otros
- Localización
- Barcelona
- Horas a la semana
- 8 - 40
- Tipo de contrato
- Tiempo completo
- Tipo de trabajo
- Marketing / Publicidad
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
- Idiomas
- Español
Recibe ofertas similares en tu bandeja de entrada del correo electrónico
Indica debajo en que area estas buscando una función similar y no olvides poner tu correo electrónico.