Location: Düsseldorf
Job-ID: R0037491
Entry Date: As soon as possible
At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing. To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we’re now looking for a talented Customer Value Account Specialist in Düsseldorf.
Your challenge
In this position, your overall mission is to provide business support and value adding services towards selected customers with a consultancy approach, to strengthen customer relationship, in alignment with Frontline Sales strategic planning. You handle Operations accountable tasks within the scope of services (PIP Lean, Vending Machine, Tool Logistic and Tool rationalization, Pay-per-part and Consignment Stock), securing a project management approach. On top, you promote value adding services to selected customers, through a cross selling and up selling aptitude, provide information on new solutions or activities. You work in close collaboration with Frontline Sales, contributing to establish and follow up customer value plans, and supporting them with intelligence activities, trough reporting or data analysis on selected customers or industry segments, to identify and map trends, deviations and leads. You also contribute proactively to a positive scoring of Sandvik Coromant through Suppliers Scorecard. We’re constantly improving our customer experience, and you will contribute to develop new added value services and solutions (like new payment models).
Your character
We’re looking for someone with an analytical approach, good understanding of customer needs and up- and cross-selling aptitude. You know how to create relationships and to communicate positively and effectively across different channels, with a consultancy approach and a positive mindset. You have proven Project Management skills to handle complex processes and demonstrate strong planning and organizing skills.
As we work in an international setting, you have excellent skills in English, both written and verbal. You have a disposition in digital applications, with good experience and skills in ERP system SAP and Microsoft 365, including CRM Dynamics. You have business economics fundamentals and basic knowledge of financial legislation and primary accounting.
We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives. At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you!
Interested? online application
We are looking forward to receiving your
tabular CV, certifications, motivation letter, salary expectations, earliest possible starting date.
If you have any questions please contact Ms. Olejnik-Spindler. Contact Details:
hrservices.dus[AT]sandvik.com
, phone +49 211 5027 443What we offer:
Part of global industrial engineering group Sandvik, Sandvik Coromant is at the forefront of manufacturing tools, machining solutions and knowledge that drive industry standards and innovations demanded by the metalworking industry now and into the next industrial era. Educational support, extensive R&D investment and strong customer partnerships ensure the development of machining technologies that change, lead and drive the future of manufacturing. Sandvik Coromant owns over 1,800 patents worldwide, employs over 7,600 staff, and is represented in 150 countries.
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