Sales Strategist en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

As part of the Human Connection/Channels Tribe, you will define the sales strategy for Branches generating value traffic, actively look for new opportunities, and proactively detect the needs of customers and prospects in an omnichannel way, ensuring a differentiating experience.

:

SALES

• Develop and execute a Sales Strategy, including owning and driving key initiatives and projects, to retain and attract new customers to enlarge market share in Branches (working closely with EL Remote Sales & Efficiency to ensure omnichannel way of working, with the F2F CoE Lead, Branch Leads Retail Advice, and Product Area Leads)
• Identify opportunities to improve go-to-market efficiencies by exploring collaborations with Wholesale banking, partners, etc
• Collaborate in the Business plan and annual Budget
• Lead and develop a solid sales team, provide guidance, and monitor to maximize results
• Build a hybrid model seeking synergies between channels (Digital, HC Remote)
• Offer proposals according to customer segments and profiles
• Provide insights through concise, clear presentation & commercial dashboard and prioritize (sales & support related) issues as appropriate, being a trusted advisor to HC leadership
• Define and implement actions that help motivate teams to increase sales across all branches
• Understand and stay current with the competitive landscape, and evolving retail market trends
• Maintain close relationships with product tribes and CoE’s to remain up to date on (product) developments & identify specific commercial actions for Branches (campaigns, promotions etc)

SUPPORT

Your (teams’) key responsibilities are to provide and channel all support requests for various activities related to Branches to create a successful support model, resulting in efficiency and an effective way of working between Branches and different areas of the bank.

Regulatory control of Office procedures:

• Monitoring: control of ATM credits and quality Training Coordination (MIFID, LCI and Insurance certification)
• BCP update
• Key Control Testing related to Branches (not Assets)
• Development of RIA / BIA's related to Branches (not Assets)

The image & maintenance of Branches:

• Branding the image of Branches promoted by Marketing
• Gimage Management (television screens in Branches)
• Support in the substitution of materials and in the maintenance through periodic follow-up meetings with Facilities and CBRE.

A leader of our Orange Code culture possessing:

• Extensive proven track record implementing effective Sales Strategies in Retail (banking) organizations with competency in building high-quality spreadsheets, models, and presentations
• Demonstrated experience in an analytical role within a Retail business
• Excellent analytical skills, creativity in problem solving, a keen business sense, and ability to take data driven decisions
• Ability to thrive in a Hybrid (remote/office) organization
• Team player able to connect, communicate with, and listen to all levels of the organization
• Passion for innovation, staying on top of (retail) market trends
• Strong presentation, negotiation, and persuasion skills
• Ability to delegate & demonstrate accountability
• Ability to give and receive constructive feedback
• Fully fluent in English

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: choose the one that best suits you.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass.