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Customer Representative (German OR Dutch speaking) en Barcelona

Description David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Representative for their Barcelona office.  Position: Customer RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:Respond to customers queries in timely and efficient mannerHandle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionEscalate potential service issues to more senior representatives or other departmentsFollow all the processes and procedures of the projectTakeover the duties for the absent team members, when requ

Descripción del empleo

Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Representative for their Barcelona office.  Position: Customer RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:Respond to customers queries in timely and efficient mannerHandle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionEscalate potential service issues to more senior representatives or other departmentsFollow all the processes and procedures of the projectTakeover the duties for the absent team members, when requiredLiaise with Supervisors/ Managers on specific projects when requestedUnderstand and comply administrative dutiesAchieve strong customer satisfaction with a focus on quality and resultsMaintain and update all job-related administrative formsAd hoc duties as assigned by Supervisor/Manager.

Requirements

Native/fluent in German, both oral and written. Fluent in English (at least B2 level)Eligible to work in EU or Spanish residency statusPrevious experience in same or similar role will be considered as an advantageComputer literate with sound knowledge of Microsoft Office packageExcellent writing and verbal communication skillsResourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to emphasize and understand the customers' needsBasic sales skills - upselling and cross-sellingAbility to take ownership of, and progress calls to resolution or to escalate call to resolutionAbility to work independently, while being team player at the same time.

Offer

Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potential.

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Barcelona
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Barcelona | Trabajo de marketing | Tiempo completo | Otros

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