Descripción del empleo

sonnen GmbH

Technical Support and Compliance Engineer (m/f/d)

• Berlin

Technical Support and Compliance Engineer (m/f/d)

Standort: Berlin, BE, DE Home Office, DE
Stellen-ID: 1310

At the earliest date possible we are looking for support for our #teamsonnen

At sonnen, we believe clean, affordable, and reliable energy for all is one of the greatest challenges of our time. With over 40,000 sonnenBatterie-systems installed worldwide, sonnen is a proven global leader in intelligent energy management solutions providing greater energy control for residential customers through increased solar self-consumption, reduced peak energy usage and reliable backup power during outages – contributing to a cleaner and more reliable energy future.

sonnen has won several awards for its energy innovations and sonnenBatterie products, including Fast Company’s Top 10 Most Innovative Companies in Energy, the 2017 Zayed Energy Innovation Award, MIT’s Technology Review’s 50 Smartest Companies in 2016, Global Cleantech 100 for 2015-2017, Greentech Media’s 2016 Grid Edge Award for innovation, and Cleantech’s 2015 Company of the Year Award in both Israel and Europe.

Your tasks

Your tasks

• You support our international partners with technical questions
  
• You handle and document all inquiries about our battery storage systems via telephone, chat and emails
  
• You perform battery storage systems’ diagnostics
  
• You plan on-site assignments of the service technicians for fault clearance and maintenance of our battery storage systems etc.
  
• Through efficient, cost-effective and smooth service processing, you ensure high customer and partner satisfaction
  
• You support our international customers in the selection of the right battery offering
  
• You independently organize and perform technical trainings
  

Your profile

Your profile

• You are interested in working in the technical support area and have a passion for assisting customers and/or partners with at least 1 years of working experience
  
• You have successfully completed technical apprenticeship or technical studies (such as electrotechnical or other engineering degree)
  
• You are customer focused and passionate about excellent customer service
  
• You can express yourself clearly on the phone with an empathic attitude
  
• You think in systematic and logical way
  
• You are fluent in English in written and spoken form, you always find the right words in every situation while other languages such as German, Spanish, Danish and Dutch are a plus
  
• You have good IT-Skills (Office, Salesforce)
  

What we offer

What we offer

The idyllic Allgäu or the big city of Berlin.– Our two German locations offer the right environment for everyone. And that in a rapidly growing future market with unique career opportunities. You can expect the mentality of a young company in an exciting and international environment.

Take a look at our benefits to find out what else we offer.

Información extra

Status

Inactiva

Estudios requeridos

Otros

Localización

Seville

Horas a la semana

8 - 40

Tipo de contrato

Tiempo completo

Tipo de trabajo

Marketing / Publicidad

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español