KYC / AML Lead en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

Within our COO domain, in Spain, we are looking for a KYC Ops Lead, to lead and organise the local Know Your Customer (KYC) operations staff. The Country KYC Ops Lead reports (hierarchically and functionally) to the Country KYC Lead.

This role requires experience in operating in a complex environment and profound knowledge of the global regulatory landscape and the KYC domain in particular. It combines a client focused attitude with analytical skills and result oriented strategic thinking. Your scope is both local (with your KYC peers) as global (part of the Global Operations Community).

The Country KYC Operational Lead is part of the Country KYC organisation as well as integral part of the Global KYC organisation. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem”.

By bringing all KYC related capabilities into one functionally steered organisation this will support the standardisation of related processes, enhanced controls, shared tooling and optimise operations processing across all of the business lines. Helping us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions on the area various KYC related regulations (on process, control, tooling, etc.) as well as realising operational excellence. You will be working with many colleagues from different disciplines, geographies and backgrounds. You will be part of managing and supporting the transformation towards this global organisation and as such contribute significantly to the realisation of the One Agile Way of Working methodology within ING.

The Country KYC Operations Lead will steer and guide the local staff that performs the KYC execution in the respective country.  He is responsible for the execution of standardised global KYC activities in the area of Client Due Diligence (CDD), Monitoring and Screening activities, alert handling and KYC case management. Currently, local KYC organizational structure is composed by 3 expert teams.

The lead is responsible to ensure that new global standards on policies, guidelines, systems and processes are properly communicated, embedded and executed by Country KYC operations staff. The lead will liaise with Country KYC lead, Country Delivery and CoE lead to discuss key concerns and issues.  Represent KYC 1st LoD in internal interactions in case of operational excellence discussions.

Your key responsibilities:

Specifically, you have the following key responsibilities:

• Translation of the planning and implementation deliverables of the Business Line KYC lead & Country KYC lead into local planning and handshakes.
• Be responsible for local staff executing the processes for KYC. Including Customer Activity Monitoring, Screening, Client Due Diligence (onboarding as well as periodic review) and Quality Assurance.
• Ensure all local staff develop and stay attuned with their craftsmanship “KYC specialist”(exact roles to be agreed on local level), including Customer Journey experts that are part of the KYC Delivery organization together with the KYC COE Lead.
• Deliver ongoing support for the Country KYC Lead to ensure effective and up to date reporting towards the Country KYC Committee. 
• Be a key sparring partner for the Country KYC Lead on both content as well as process/continuous improvement.
• Actively collaborate with the Country Delivery Lead and Country CoE Lead on the Country KYC activities, to ensure on the ground experience is provided as and when needed to ensure an effective, efficient and compliant execution of KYC activities.
• Highlights opportunities and analyses problems detected; follows up on these matters with relevant team members and ensures the solutions are timely implemented. Suggests and implements improvements for internal business processes
• Act as ambassador of the One Agile Way of Working within ING.
• Develops and maintains a network within the ING organisation.

What are we looking for?

As the Country KYC Operations Lead you:

• Are skilled, professionally, knowledgeable and solution oriented.

• Have an academic degree.
• Have at least 5-10 years of relevant work experience in the financial services industry.
• Have a vast track record of working in the area of KYC or AML and have a thorough understanding of the current market and regulatory conditions and challenges that the financial industry faces.
• Have a vast track record in leading operations teams to deliver
• Believe in the agile way of working, self-steering teams and empowering of colleagues.
• Are able to motivate teams and manage highly skilled individuals.
• Are fluent in English speaking and in writing.
• Have experience in complex organisations and a bird’s eye view and knowledge of business processes and associated risks
• Are organisationally sensitive.
• Have proven communication, convincing and advisory skills with the ability to work at all levels in the organisation (a track record in project management is advantageous).
• Excellent planner and organiser.
• Are willing and able to travel.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: choose the one that best suits you.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass.