This is Us.
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
Your role and work environment:
As a Research Chapter Lead within “Customer Obsession & Innovation CoE” at ING Spain, you will work in a team and be a key multiplier for the Customer Obsession Practice along with other leads.
We are looking for someone who is passionate about the research expertise and curious by nature, with a strong drive to continuously be on the cutting edge of their field, looking for new ways to innovate and challenge conventions.
Your role will be to shape the organization’s understanding of all types of Research (market, trends, UX and CX), evolve the way it works to best meet the needs of the organization, and continually innovating to find smarter and more effective ways to engage with users.
In your day-to-day work (60% of your time), you will work in a multidisciplinary squad closely with UX and Solution designers to look at problems from a user perspective and address them using different research methods. You will lead execution across multiple teams and mentor other team members to ensure the bank delivers top-notch people-centric experiences.
Collaboration and advocacy for users, customers, colleagues (and people overall!) are at the heart of our work. We believe research is a team effort, and you will work to bring people together. For that, you will have to increase your influence to execute product strategy, reinforcing research capabilities for everyone in the bank to increase their autonomy during the first steps of the validation process and, finally, facilitating research fueled decision making.
Your role is to create an optimal, authentic, and consistent customer-centric culture and align research across all areas of ING Spain
Your key responsibilities:
As a Chapter Lead in ING Spain you:
As a Senior Researcher you:
You will take 40% of your time for the following responsibilities:
What are we looking for?
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.
Check out what is waiting for you!
Flexible schedule and 100% flexible e-working.
Work or e-work? We have a totally flexible model: choose the one that best suits you.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!
We hope you don't need to use it!
For you and all your family (spouse/partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…
Free company shuttle.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
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