Junior UX Researcher - Customer App en Barcelona

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences

Your work-life opportunity:

• Evaluate motivations and unmet needs for current and future customers to improve retention and profitability 
• Identify ways to optimize customer’ experience engaging with our categories
• Assess opportunities for Glovo to innovate, grow and differentiate around the world

You have:

• Bachelor in Human Computer Interaction, Information Science, Psychology, or Social Science
• 1 or more years of experience with research applied to mobile and web products
• Excellent spoken and written English; Spanish is nice to have
• Knowledge of qualitative, quantitative and user-centered design methods
• Flexible, proactive and resourceful, Glovo aims to be a design leader in a highly competitive market

What you will do :

• Conduct user research across 4 mobile and web products to help better understand customer expectations, needs and motivations
• Work closely with product teams, as well as other researchers, to identify important research questions

• Work cross-functionally with many stakeholders including product management, data science, design, engineering, and marketing
• Collaborate in designing and executing studies that address both user behavior and attitudes, using the right methodology for the right questions
• Collaborate in synthesizing qualitative and mixed methods - interviews, surveys, online platform tools, focus groups, review analysis, ethnographic studies - into well-founded conclusions and proposals
• Collaborate in generating insights that both fuel ideation and evaluate designs
• Ability to ask, as well as answer, meaningful and impactful questions
• Communicate and document findings and recommendations written or presentation style to peers and stakeholders

Experience our Glovo Life benefits :

• Enticing Phantom Shares plan
• Attractive Relocation package (if applicable ;))
• Comprehensive Private Health Insurance
• Cobee discounts on kindergarten, transportation, and food
• Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
• Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
• Discounted Gym memberships
• Flexible working environment

What you’ll find when working at Glovo :

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

Wanna take a peek into what it's like to work at Glovo? Follow us on

Instagram

Facebook

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.

For additional information on Glovo, please visit

https://jobs.glovoapp.com/en/careers

_{Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia.} 

_{For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/}