Senior Product and Customer Insights Manager, International Expansion Customer Experience Strategy en Barcelona

Want to apply your analytics skills to build insights and shape business strategies for Amazon in new geographies? The Customer Experience Strategy organization is seeking a highly-motivated, creative, and curious individual to join our team in Barcelona (Munich or London).

The Customer Experience Strategy organization is dedicated to improving Amazon’s business, internal processes and technology. Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Senior Product and Customer Insights Manager, you will lead hands-on data collection and analysis for studies across multiple geographies around the world. The insights you generate will have a direct impact on how business partners shape customer experience improvement initiatives. With a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to drive your own professional growth while you help Amazon to achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about the opportunity to be our customers' advocate and influence their experience on Amazon!


Your responsibilities will include:
· Exploratory Research: Identify, explore, and measure customer experience trends in regions across the globe.
· Product Management: Lead large and complex studies, including scope alignment with international business leaders, designing methodologies, collecting and analyzing data, and presenting recommendations to senior management worldwide.
· Innovate: Develop new methodologies and approaches for measuring the customer experience. Continuously innovate and improve process to optimize efficiencies.
· Problem Solving: Proactively tackle ambiguous challenges and immediately identify the next steps. Able to develop solutions using resourceful creativity and strong business judgment.
· Teamwork: Work cross functionally with peers globally to support training, best practices, and shared opportunities.
· Stakeholder Management: Build strong relations with business partners to understand their challenges and priorities, help define our research road map, and drive actions through insight delivery.

The right candidate will:
· Be customer obsessed with a passion for continuously improving customer experience
· Be curious, eager to learn, and think outside the box to innovate
· Be a self-starter who solves problems and follows up on commitments in a timely manner while also being a strong team player
· Communicate openly and proactively with peers and leadership
· Be flexible and have a track record of delivering results in a fast-paced and highly ambiguous work environment
· Have a strong sense of urgency and commitment
· Have robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
· Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action

For this position, we expect..
· Several years of experience in areas such as management consulting or customer research in an international e-commerce, technology or retail environment
· University degree
· C2 certificate or equivalent in English

Further Qualifications would be a plus..
· Experience conducting customer and/or market research in any of the following regions: Middle East, South East Asia, Africa, or Latin America
· Fluency in an additional language(s) spoken in one of the regions above is a plus. Note: German/Spanish language skills are not required.
· Experience with international expansion strategy
· Strong communicator with experience in facilitation across multiple levels and functions
· Proficiency in Excel including use of lookups and pivot tables.

Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in English.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. For individuals with disabilities who would like to request an accommodation or any other assistance, please let the recruiting team know and they will support you with the necessary actions throughout the interview process.

Did you know that Amazon is offering various jobs in part-time? If you want to apply, please filter for “part-time” in the job type search section on amazon.jobs.