Customer Service Contact Center en Barcelona

... Allianz es el hogar para los que se atreven - el lugar donde poder tomar la iniciativa para desarrollarse profesionalmente y colaborar en mantener nuestra posición global de liderazgo. Preocupándose por...

Descripción del empleo

Allianz

Allianz es el hogar para los que se atreven - el lugar donde poder tomar la iniciativa para desarrollarse profesionalmente y colaborar en mantener nuestra posición global de liderazgo.

Preocupándose por las personas - tanto por sus 85 millones de clientes, como por sus más de 142.000 empleados/as - Allianz fomenta una cultura en la que se anima a sus empleados/as a compartir, participar, abordar tendencias actuales y desafiar el negocio.

Nuestro principal objetivo es ser el referente de nuestros clientes, brindándoles la confianza necesaria para crecer.

Si te atreves, únete al grupo Allianz.

Descripción de la oferta

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

Choose company:

Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.

Within our team at the Contact Center in Barcelona we are looking to incorporate a Contact Center Agent. Your main responsabilities:

 • Attention by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company's network of mediators;

• Provide general business and Company information;

 •Outbound calls and lead management;

• Pricing and production of preferential branches;

• Opening of claims and orders;

• Attention and resolution of incidents.

Requisitos

 •Education level (FPII, Undergraduate, Bachelor's degree and / or similar);

• Minimum previous experience of 2 years in similar positions;

• English C1, other languages ​​will be valued (especially German)

• Enthusiastic about customer service, with teamwork capacity, empathy, resilience and a high degree of adaptation;

•Omnichannel management and outbound sales capacity / lead management;

• Knowledge of  Customer Support; problem resolution.

Información extra

Status
Activa
Localización
Barcelona
Tipo de contrato
Tiempo completo
Publicado el
24-11-2021
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Barcelona | Tiempo completo

Solicita ya

Compartir esta oferta