Desgraciadamente este trabajo no está activo.

Senior Software Support Engineer en Torrejón de Ardoz

At Celonis (Permanent), in Madrid, SpainExpires at: 2021-10-14 At Celonis, we believe that every company can unlock their full execution capacity - and for that we need you as a Senior Software  Support Engineer (m/f/d).In this role you will provide 2nd Level Support for Customers using Celonis On-Premise and Intelligent Business Cloud products. You will accept, qualify, maintain and resolve complex Service Requests and Incidents according to ITSM processes and organizational communication and resolution guidelines, forwarded to 2nd Level Support. You will qualify problems or defects for handover and collaboration with 3rd Level Support.                                                                Furthermore, you are responsible for KPI

Descripción del empleo

At Celonis (Permanent), in Madrid, Spain
Expires at: 2021-10-14

 At Celonis, we believe that every company can unlock their full execution capacity - and for that we need you as a Senior Software  Support Engineer (m/f/d).


In this role you will provide 2nd Level Support for Customers using Celonis On-Premise and Intelligent Business Cloud products. You will accept, qualify, maintain and resolve complex Service Requests and Incidents according to ITSM processes and organizational communication and resolution guidelines, forwarded to 2nd Level Support. You will qualify problems or defects for handover and collaboration with 3rd Level Support.                                                                
Furthermore, you are responsible for KPI adherence based on external Service Level Agreements and Organizational Level Agreements and will participate and drive regular Root Causes Analysis cycles to improve our Knowledge base. Further, you will prepare and deliver webcasts to customers and support staff on selected technical topics and collaborate with customers based on given and preferred communication channels. You will also participate and contribute to Continual Service Improvement Processes and initiatives of Celonis Support Organization. 

Main requirements

YOU 

  • ... have completed an apprenticeship as IT specialist for system integration or a comparable education
  • ... have proven 2nd Level experience in handling international customer enquiries in consideration of Service Level Agreements
  • ... have knowledge about ITIL (ITIL v3 Foundation Certification), any additional ITIL v3  Certification is seen as a plus
  • ... have profound experience in administration of heterogeneous Linux/Unix systems and are knowledgeable in SAML, SSO, LDAP, JKS, Docker, Kubernetes, Datadog 
  • ... are proficient in at least one programming language, e.g. Java, Python, etc.
  • ... ideally have already gained experience in the application of database systems (Oracle, MS SQL Server)
  • … have experience with major Cloud Platforms such as AWS and MS Azure 
  • ... have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
  • ... are not afraid of customer contact and you are communicative and service-oriented
  • ... are passionate about topics like Big Data, Data Mining and Process Mining
  • ... have very good English skills, additional languages are a plus
  • ...are a holder of a EU citizenship 

Benefits & Perks

 WE

  • ... see people as the fundamental pillar of our success. During the quarterly global onboarding week – remotely now – you will receive insights from all departments 
  • … provide free fruits, cereal, snacks and beverages in the office and are looking forward to enjoying fun events together again such as Wiesn, weekly Friday evening beer, rafting, climbing garden or BBQ - all virtual for now
  • ... are visionary and one of the fastest growing Software-Unicorns in the world
  • … are experts in the field of Process Mining - the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
  • ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Torrejón de Ardoz
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Torrejón de Ardoz | Trabajo de marketing | Tiempo completo | Otros

¡Regístrate ahora!

¿Quieres solicitar en un clic y estar al día de las vacantes más nuevas y convenientes para ti? Regístrate como un estudiante!

Regístrate online