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Release & Preservation Management Service Lead en madrid

Descripción del empleo

Remote Work Option:Yes

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

EA IT

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

Summary of the Role:

RPM provides secure transfer of game builds to all EA global locations/employees and archives games for potential remastering. Reporting to our RPM Service Manager, our next RPM Service Lead is our team's Customer Success Manager for all EA Titles and partners to those Titles. The Service Lead will:

  • Coordinate the release and archival of all Titles.
  • Communicate new features to Titles to make their Service usage more efficient; communicate Titles' new feature requests back to RPM to improve our Services.
  • Lead Title and partner Service Reviews to ensure effective Service usage.
  • Key Responsibilities:

  • You will lead all phases of a project development lifecycle as it pertains to our Service.
  • You will operate as the lead contact/advocate for all matters specific to RPM customers. Helping with high impact requests or issue escalations.
  • You will develop a Trusted Advisor relationship with customers, partners and executive sponsors.
  • You will share progress reports on monthly/quarterly projects to all partners.
  • You will forecast and track customer metrics and deliverables.
  • You will conduct Service Reviews to evaluate customer demands and Service usage; determine types of Services satisfying customer needs and the RPM's goals.
  • You will oversee all customer communications, conflict resolution, and compliance of customer deliverables and goals.You will work in internal projects to improve our Service effectiveness.
  • You will engage on overall RPM Service roadmaps.
  • You will meet with senior management to update and discuss RPM topics and customer strategy.
  • Job Qualifications:

  • 3 years of IT Service/Customer Success/Account Management experience.
  • Experience impacting at all levels of the organization, including executive and C-level.
  • You will work with us in tight and changing timelines.
  • You will need project management skills, including setting and reviewing schedule, performance and financial targets for the project, but also identifying risks and solving conflicts.
  • You have technical competence, experience working across multiple platforms and a variety of technologies in a large globally dispersed enterprise environment.
  • Join us in driving the next revolution in games.

    #LI-VEP1

    About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

    Información extra

    Status
    Inactiva
    Estudios requeridos
    Otros
    Localización
    madrid
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    No
    Vehículo
    No
    Carta de motivación
    No
    Idiomas
    Español

    Madrid | Trabajo de marketing | Tiempo completo | Otros

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