This is Us.
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
Your role and work environment:
As an enthusiastic, analytical, and experienced Change Execution Professional, willing to work in a dynamic and complex environment based in Madrid and part of Chief Transformation Office, you will be responsible for the implementation of high profile local and global programmes across ING. Tasks include defining roadmaps, developing and delivering solutions and change steering.
Your key responsibilities:
As a Change Execution Professional you …
You will need to consult with stakeholders on programme expectations, requirements and business cases. You will need to operate independently and be able to manage relationships within programme teams and with stakeholders at multiple levels of the organisation.
To stay in full control, you will need to manage interactions with related projects and programmes and report progress and impediments to (senior) management.
You must take an agile approach to executing change initiatives and work according to the ING Change Execution Practice (project management standards and methodologies).
What are we looking for?
A colleague who knows how to achieve goals in a large complex organisation; you can build and maintain relationships with your stakeholders; you act strategically; and you are able to adapt concepts into tangible execution.
A track record in implementing complex programmes is needed, and you will need to know how to solve problems that are impacting the progress of the programme. Specific experience in implementing change in highly regulated environments is a distinct advantage.
Proven track record and technical skills
Strong programme management and problem solving skills;
Demonstrated knowledge of various project and programme management methodologies, with Agile certifications is an advantage;
An eye for detail and an analytical way of thinking, able to work under pressure;
A persistent, open and convincing way of communicating: an ability to communicate with all levels of the organisation, particularly at senior management level;
The ability to persuade people and to turn resistance into cooperation;
Results oriented with an ability to find ways of solving or pre-empting programme challenges;
Ability to communicate ideas clearly and concisely;
A consulting mind-set, including an ability to think of and discuss structural solutions;
Organisationally sensitive, experience within ING is a pre or consultancy
Management of stakeholders at all relevant levels of the organisation
Own a master or bachelor’s degree with 7-10 years of experience.
Have proven experience in complex change and operational environments including driving transformation, performance monitoring and continuous improvement
Be able to tell the story and communicate clearly (written and oral) to various international stakeholders (advanced English is required)
Be able to think in strategic terms, linking current events, business strategy and a long-term vision.
Have strong analytical skills and take decisions based on data and facts.
Have strong problem analysis and judgement skills (recognize key information, problem identification, research, various methods of analysis, establishment of connections, etc.)
Be able to lead complex programs, setting clear roadmaps and solving impediments.
Be a team player, stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters.
Be curious, passionate about innovation and stay on top of trends and developments within the lending and housing markets.
Are creative and a pro-active out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment.
You give and ask for constructive feedback.
You adhere to the ING values and your behaviour is aligned to these values.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.
Check out what is waiting for you!
Flexible schedule and 100% flexible e-working.
Work or e-work? We have a totally flexible model: choose the one that best suits you.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!
We hope you don't need to use it!
For you and all your family (spouse/partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…
Free company shuttle.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
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