Service Delivery Manager en Sant Cugat del Vallès

... The Personal System (PS) Service Delivery Manager for Europe and ISE is part of the Global Service Supply Chain (SSC) – Customer Support organization. Our mission is to have “happy customers for life” and keep them loyal to...

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Context

The Personal System (PS) Service Delivery Manager for Europe and ISE is part of the Global Service Supply Chain (SSC) – Customer Support organization.

Our mission is to have “happy customers for life” and keep them loyal to HP enabling profitable revenue growth for both product and services.

Business scope spans across consumer and commercial segments; transactional and contractual businesses for the Europe and ISE markets (aka EMEA). 

We keep customers loyal to HP by :

  • Providing the required spare part on-time in the right place for end-customers, on-site engineers, and channel partners.

  • Repairing customer’s unit in one of our repair facilities with agreed time and highest quality.

Position Summary

We seek for an experienced top talent manager to become the PS Service Delivery Manager for Europe and ISE.

Your mission will be to drive the E2E service delivery performance, meet Customer Experience targets and define, improve, implement new processes and capabilities.

Job specifics/responsibilities:

  • Customer Experience (sNPS) Performance Mgmt.
  • E2E Service Delivery Performance (Level of Service).
  • Participate / Drive structural improvements to meet LoS / sNPS Targets.
  • Drive / Manage customer BCPs in event of significant operational disruptions / crisis.
  • Services segment management (ie. DaaS) to meet agreed SLAs.
  • Services capabilities enhancement & Development to support business growth.
  • Responsible for organization weekly operational governance management with operational teams.

Education (degree) and professional experience required:

  • Technical / Master’s Degree or equivalent professional experience.
  • MBA and/or L6S BB/MBB will be a plus.
  • Typically, +10 years’ experience, including customer support, customer assurance, services, supply chain or operations environment.
  • People management experience covering a broad geographical span will be a plus.
  • Proficient in driving complex operations under a X-cultural and multi-layered organization

Personal skills and qualities:

  • Strong leadership skills to motive and lead a strong, remote organization in a complex enviorment.
  • Ability to work, manage and influence stakeholders to achieve business results.
  • Excellent verbal, written communication and presentation skills (Director / VP Level).


About HP

 

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

 

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

 

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

Información extra

Status
Activa
Localización
Sant Cugat del Vallès
Publicado el
26-05-2021
Tipo de trabajo
Ingeniería
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
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