Sales Operations Program Manager en Madrid

Descripción del empleo

The role Sales Operation Program Manager (SOPM) is part of the Business & Sales Operations (BSO) group. BSO is the
business center of excellence for cross-business execution performance, planning, and area and subsidiary operations.
The team helps scale execution and drives clear business and market insights that result in Microsoft achieving its
business objectives.

The SOPM reports to the Sales Operations Program Manager Lead (SOPM Lead) who manages the SOPM team within
the BSO group. The SOPM assists the SOPM Lead and the BSO Lead to execute the following:

  • Develops highly scaled and efficient operational services & support
  • Drives standardized sales operations & processes
  • Drives adoption of standardized tools and reporting
  • Supports yearly planning on area level as well as on local level
  • Accelerates the landing of Empowering Success efforts
  • The SOPM is expected to raise sales efficiency, sales productivity and process compliance by means of consulting with
    the sales teams and implementing best practice sales operations processes.

    The SOPM partners and align with the Segment and OCP Sales Excellence Lead, Business Program Manager, Other
    SOPM's, Area Capability Lead, Area Transformation Lead, Finance, and Inside Sales. They scale by driving standard
    platforms & tools, streamlining business and sales processes, and delivering Subsidiary & Segment level analytics. The
    SOPM delivers reports and provides business insights that enable a “One Microsoft” approach, agility, and results
    aligned with business priorities.


    Key Outcomes:

  • Contributes to Area and subsidiary performance across Solution Areas for Customer Adds, Consumption,
    compete and partners
  • Regarded by the stakeholders as en expert, driving execution, growth & deep insights
  • Improve sales discipline and coaching culture via operational excellence and within the frame of Empowering
  • The following categories represent the different types of SOPM roles and responsibilities. With each role containing the
    responsibilities of the general category.


  • Leverage and drive standardized reporting to improve local execution (25%)
  • Partner with Corporate stakeholders, Segment, Area Transformation Lead, Area Capability Lead, and Sales
    Excellence teams to drive sales process enablement, insight, and execution locally (65%)
  • Team responsibilities, learning, and development (10%)
  • Primary Role Specific Responsibilities (not exchausted list):

  • Project Manage relation with Seller Support Center supplier, follow up on SLA etc
  • Lead the evolution of available offerings via our Seller Support Center, working cross group and cross team
  • Drive readiness and communication of Seller Support Center offerings
  • Provide Analysis on achieved impact
  • Identify areas with impact potential
  • Partner Management

  • Partner Management
  • Work with the Sales Excellence Lead to drive Partner Segmentation/MPL
  • Global Relationship Survey (GRS) sampling
  • Assist with partner co-selling
  • Complete, land, and ensure quality quota
  • Partner Planning
  • Monitor Partner Impact on business
  • Consumption Management

  • Deliver accurate and timely area/sub consumption reports and insights
  • Monitor Azure Consumption Pipeline management
  • Annuity Management

  • Deliver Enterprise Agreement (EA) & renewals reporting
  • In Quarter Renewal Recapture (IQRR) & Reconciliation
  • Annuity management
  • Relationship Management

  • Account, Territory and Planning
  • Drive the account transitions/red carpet process
  • Segmentation/MAL
  • Land and drive segment planning with the Sales Excellence Leads
  • Complete, land, and ensure quality quota
  • Work with the Area Transformation Lead and support Sales Excellence Leads to accelerate Empowering Success landing and support locally
  • Opportunity Management

  • Manage and deliver win/loss reporting
  • Pipeline & leads management support
  • Set up and run pipeline clinics
  • Deliver standard forcasting reports
  • Support and provide insight into opportunity management and sales execution
  • Segmentation Management

  • Work with the Sales Excellence Lead to drive Segmentation/MAL
  • Global Relationship Survey (GRS)/Enterprise Customer Survey (ECS) sampling
  • Complete, land, and ensure quality quota
  • BI & Tools

  • Drive adoption and landing of Empowering Success tools
  • Deliver MSX Insights reporting for sellers, managers, and leader
  • Drive adoption and deliver standard Corp & Segment reporting
  • Pipeline Insights

  • Win / Loss Insights
  • Provide leads insights
  • Deliver scenario-based analytics
  • Qualifications

    Experience Required

  • 5 plus years related experience
  • Experience and deep knowledge within Sales Excellence, Business Planning, Sales Operations, and/or Finance
  • Executive exposure and cross-functional stakeholder management
  • Focus on providing process optimization by understanding the desired business outcome
  • Deliver end-to-end deep data analysis and actionable strategic insights
  • History of driving rigor and sales discipline
  • Innovate to deliver standards which enable speed, efficiency and scale in the business
  • Proven communication and collaboration skills
  • Experience Preferred

  • Familiar with financials, pipeline, scorecarding, and other internal measurement tools
  • Functional (Partner, Services, Sales, Marketing) knowledge
  • Education

  • Bachelor's degree required and/or experience in relevant fields eg: business, marketing, information
    technology, operations, finance. Master's degree beneficial
  • Travel

  • About 30% travel can be expected
  • Información extra

    Estudios requeridos
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Publicado el
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    Carta de motivación

    Topjob | Madrid | Trabajo de marketing | Tiempo completo | Otros

    Solicita ya

    Compartir esta oferta