Descripción del empleo
The role Sales Operation Program Manager (SOPM) is part of the Business & Sales Operations (BSO) group. BSO is the
business center of excellence for cross-business execution performance, planning, and area and subsidiary operations.
The team helps scale execution and drives clear business and market insights that result in Microsoft achieving its
business objectives.
The SOPM reports to the Sales Operations Program Manager Lead (SOPM Lead) who manages the SOPM team within
the BSO group. The SOPM assists the SOPM Lead and the BSO Lead to execute the following:
Develops highly scaled and efficient operational services & support Drives standardized sales operations & processes Drives adoption of standardized tools and reporting Supports yearly planning on area level as well as on local level Accelerates the landing of Empowering Success efforts The SOPM is expected to raise sales efficiency, sales productivity and process compliance by means of consulting with
the sales teams and implementing best practice sales operations processes.
The SOPM partners and align with the Segment and OCP Sales Excellence Lead, Business Program Manager, Other
SOPM's, Area Capability Lead, Area Transformation Lead, Finance, and Inside Sales. They scale by driving standard
platforms & tools, streamlining business and sales processes, and delivering Subsidiary & Segment level analytics. The
SOPM delivers reports and provides business insights that enable a “One Microsoft” approach, agility, and results
aligned with business priorities.
Responsibilities
Key Outcomes:
Contributes to Area and subsidiary performance across Solution Areas for Customer Adds, Consumption,
compete and partners Regarded by the stakeholders as en expert, driving execution, growth & deep insights Improve sales discipline and coaching culture via operational excellence and within the frame of Empowering
Success The following categories represent the different types of SOPM roles and responsibilities. With each role containing the
responsibilities of the general category.
General:
Leverage and drive standardized reporting to improve local execution (25%) Partner with Corporate stakeholders, Segment, Area Transformation Lead, Area Capability Lead, and Sales
Excellence teams to drive sales process enablement, insight, and execution locally (65%) Team responsibilities, learning, and development (10%) Primary Role Specific Responsibilities (not exchausted list):
Project Manage relation with Seller Support Center supplier, follow up on SLA etc Lead the evolution of available offerings via our Seller Support Center, working cross group and cross team Drive readiness and communication of Seller Support Center offerings Provide Analysis on achieved impact Identify areas with impact potential Partner Management
Partner Management Work with the Sales Excellence Lead to drive Partner Segmentation/MPL Global Relationship Survey (GRS) sampling Assist with partner co-selling Complete, land, and ensure quality quota Partner Planning Monitor Partner Impact on business Consumption Management
Deliver accurate and timely area/sub consumption reports and insights Monitor Azure Consumption Pipeline management Annuity Management
Deliver Enterprise Agreement (EA) & renewals reporting In Quarter Renewal Recapture (IQRR) & Reconciliation Annuity management Relationship Management
Account, Territory and Planning Drive the account transitions/red carpet process Segmentation/MAL Land and drive segment planning with the Sales Excellence Leads Complete, land, and ensure quality quota Work with the Area Transformation Lead and support Sales Excellence Leads to accelerate Empowering Success landing and support locally Opportunity Management
Manage and deliver win/loss reporting Pipeline & leads management support Set up and run pipeline clinics Deliver standard forcasting reports Support and provide insight into opportunity management and sales execution Segmentation Management
Work with the Sales Excellence Lead to drive Segmentation/MAL Global Relationship Survey (GRS)/Enterprise Customer Survey (ECS) sampling Complete, land, and ensure quality quota BI & Tools
Drive adoption and landing of Empowering Success tools Deliver MSX Insights reporting for sellers, managers, and leader Drive adoption and deliver standard Corp & Segment reporting Pipeline Insights
Win / Loss Insights Provide leads insights Deliver scenario-based analytics
Qualifications
Experience Required
5 plus years related experience Experience and deep knowledge within Sales Excellence, Business Planning, Sales Operations, and/or Finance Executive exposure and cross-functional stakeholder management Focus on providing process optimization by understanding the desired business outcome Deliver end-to-end deep data analysis and actionable strategic insights History of driving rigor and sales discipline Innovate to deliver standards which enable speed, efficiency and scale in the business Proven communication and collaboration skills Experience Preferred
Familiar with financials, pipeline, scorecarding, and other internal measurement tools Functional (Partner, Services, Sales, Marketing) knowledge Education
Bachelor's degree required and/or experience in relevant fields eg: business, marketing, information
technology, operations, finance. Master's degree beneficial Travel
About 30% travel can be expected
Información extra
- Status
- Inactiva
- Estudios requeridos
- Otros
- Localización
- Madrid
- Horas a la semana
- 8 - 40
- Tipo de contrato
- Tiempo completo
- Tipo de trabajo
- Marketing / Publicidad
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
- Idiomas
- Inglés
Madrid | Trabajo de marketing | Tiempo completo | Otros
