Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. Weve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on about how we transforms work and how people feel about it, so our customers and their people can thrive.
Job Description
IT Service Desk Engineer
We have a fantastic opportunity within Unit4 for a Service Desk Engineer to join at our office in Granada. The role is carried out in daytime. During the weekend the services are provided via on-call duty.
As a Service Desk Engineer you are the point of contact for customers and their operational questions, issues and regarding Unit4 products and services. Within the Service Desk, you are responsible for first- line solutions to problems in the ICT services.
You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, mail and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customers request is solved.
What you will do
Qualifications
Who are you
Were looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
Additional Information
A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
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