At Sportradar's Managed Platform Services (MPS), we offer our customers a fully-fledged sports
betting and gaming platform. We are currently seeking a 24x7 (1st line) technical support analyst
to join our team. You will be an essential member of our organization. You will be responsible for
the analysis, resolution or escalation of support requests raised by our customers.
− Providing technical support, troubleshooting and maintenance to customers.
− Monitoring systems and following fault resolution procedures.
− Responsible for communicating problems and resolutions.
− Write and update documentation and procedures.
− Diagnose system errors and other issues.
− Working hours: 40 / week
− Weekdays: Monday to Sunday based on ROTA.
− Morning: 07:00h – 15:00h
− Afternoon: 15:00h – 23:00h
− Night: 23:00h – 07:00h (One week every 2 months)
− Experience working as a system or application support or equivalent role.
− Fluent English speaker with good communication skills.
− Knowledge of IT service desk tooling and best practices.
− Windows Server (2003-2019) basic understanding.
− Linux basic understanding.
− Basic sysadmin skills.
− SQL Language understanding and experience.
− Log analysis understanding.
− Networking basic knowledge and diagnostic skills.
− Monitoring system experience.
− Basic software code knowledge.
− Ability to work under stressful conditions.
− Ability to provide remote support.
− Teamwork attitude.
− Ability to quickly learn about new systems.
− Persistent, will not leave work undone.
− Honest, loyal, and committed to the objectives of the team and the organization
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