Customer Success Manager - INTERNSHIP en Barcelona

Descripción del empleo

La société

Natexo Group, an international company created in 2008, is today one of the main European stakeholders in digital advertising. The group is made up of 2 companies: Natexo (Emailing, Collecting and Monetization) and Taz Media (Monetization). The company develops internationally through 4 markets : France, Spain, Italy and Poland. 

What do we do? In 2020, Natexo launched in the market two products: Lead Ads and Emailing Ads and converted itself as “Digital advertising solution in self service for any business”. 

Why do we do it? Our aim is to Boost our client’s business. 

Who we are? Natexians aren't’ only dedicated and experts, as a team we:

Continually innovate on our solutions
Maintain a competitive spirit
Seeking efficiency in all of our actions

Working in Natexo is working in a multicultural environment, where you will be challenged everyday and where you will achieve goals and make your career grow. 

Le poste

Operate support to the Customer success manager France as the main point of contact for all matters specific to customer accounts.

Build and maintain strong, long-lasting customer relationships

Participate to the Animation, growth and optimization of campaigns from client’s portfolio

Negotiate payouts and campaign conditions

Develop a trusted advisor relationship with key accounts

Ensure the timely and successful delivery of the campaigns according to customer needs and objectives

Provide onboarding guidance and support to new and existing customers

Manage along the company’s online and offline help and support channels as costumers may require

Collect customer feedback and identify opportunities

Operational role

Set up the campaigns for clients

Optimize each campaign launched

Negotiate CPC and CPL

Collaborate with the appropriate teams within the company to implement assets for each campaign following the procedures established

Participate in establishing processes to ensure that objectives are achieved

Verify and validate ads of your client’s portfolio

Fight churn rate and ensure long term relationship

Collect and document success stories, quotes and key use cases from customers

Identify and grow opportunities within territory and collaborate with sales teams to ensure account growth attainment.

Le profil

We are looking for a person who is oriented to the service, proactive and with good analytical skills and excellent sales skills. This position requires good organisational skills and the ability to operate multi tasks. 

Excellent oral and written skills in local language.

French is your native language but English is a must

Experience in the digital marketing industry and with customers and / or Sales experience is a plus.

In return of your great motivated profile and as Natexian you will access to:

An amazing working environment thanks to great offices located in city center
The opportunity to be part of a growing multicultural company with career and development opportunities
Internal Top tools and methodology designed to help you shine and achieve your goals as best as you can!
Free tea and coffee and a wonderful terrace to enjoy it!
Events every month: lunch, team building activities, afterworks
One day per month of teleworking
Ping pong and video games

Recruitment process:

First step, you apply in our career page showing how and why you are THE perfect candidate for the position

Second step, if you convinced us, one of our recruitment team will call you in order to make a first brief about your experience and expectations and check if with our requirements it’s a perfect match

Third step, you will have an interview with a member of the team to share about the tasks, challenges and spirit of Natexo

Fourth step: you will have an interview with your direct manager

Fifth and last one: You are THE person that we are looking for and you become a Natexian !

Contrat :


Localisation :

Barcelone, Espagne

Rémunération :


Années d’expérience :


Langues requises :

French native level, Good level of english

Información extra

Estudios requeridos
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Publicado el
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
Carta de motivación

Topjob | Barcelona | Trabajo de marketing | Tiempo completo | Otros

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