Descripción del empleo
Alphanumeric is hiring licensed Healthcare Professionals HCPs (Nurse or Pharmacist) to work remotely on a Covid-19 Vaccine Contact Center supporting major life science organizations.
Candidates can be based either in Poland, Spain or Portugal
We also support other several languages, and we are looking for Bilingual candidates:
Russian, German, Italian, Spanish, Arabic, Turkish, Ukranian, Polish and other
As an HCP you will report to the Team Lead. Primary responsibility will be to answer inbound calls from health care providers (HCPs), patients and others regarding vaccines and communicate complex medical information.
Highlights of the role:
- Paid training on pharmaceutical products as well as support processes
- Health Insurance
- 100% Remote Work - candidates can be based either in Poland, Spain, Portugal
- Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product quality complaints, HCP and patient education
- Primary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
- Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
- Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.
Certificates, License information
Health Care Professional with an active license to practice in nursing pharmacy or other health care fields (Example ASN, BSN, RPH, PharmD) is a requirement in addition to:
- 2-3 years related customer service or pharmaceutical experience.
- Must have an internet connection with speeds of 15MBPS upload and 15 MBPS download
- Proficient in the use of Microsoft Office Applications
- Ability to work in flexible shifts once required (the work is always from home)
- Vaccines experience preferred
- Estudios requeridos
- Horas a la semana
- 8 - 40
- Tipo de contrato
- Tiempo completo
- Publicado el
- Tipo de trabajo
- Marketing / Publicidad
- Carnet de conducir
- Carta de motivación