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Customer Solutions Rep I en A Coruña

DXC Technology

Descripción del empleo

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Non-technical teams provide support to internal and external customers and resellers via incoming customer contacts to the company Customer Solutions Center through telephony or e-support methods.

Responsibilities: #LI-DNI

  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end- user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Develop and learn managing customer requests and feedback.
  • Education and Experience Required:

  • High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level education required.
  • Knowledge and Skills:

  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role
  • Familiarity with computer technology
  • Time management skills
  • Oversee compliance with operating procedures and standards

  • Información extra

    Status
    Activa
    Estudios requeridos
    Otros
    Localización
    A Coruña
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Publicado el
    16-03-2021
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    No
    Vehículo
    No
    Carta de motivación
    No
    Idiomas
    Inglés

    Topjob | A Coruña | Trabajo de marketing | Tiempo completo | Otros

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