Data & Process Specialist en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us. 

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over. 

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.  

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

The Lending Acquisition team is part of the CoE Onboarding & Acquisition within Operations, our work is focused on a specific phase of the Customer Journey, the acquisition phase of a mortgage or a personal loan.

At the moment we are looking for a Data & Process Specialist, a mixed profile that helps us work on the data and to transfer this information to our day-to-day processes. Its main goal will be to ensure the quality of the lending processes, helping clients achieve their goals. He will be the one who ensures their correct execution, control and improvement, to help the business line achieve its commercial objectives.

It will be responsible for:

Design new operational processes;

Improve existing processes;

Develop information extraction and transformation processes;

develop data mining to help decision making;

Ensure customers live a satisfactory experience in the operational processes;

Innovate in the implementation of new functionalities;

Lead process monitoring with the Business, following the guidelines established by the Head Office;

Your key responsibilities:

Keep the data model updated and work on data mining.

Create and maintain reports aligned with business and operational needs. Data is our facilitator for decision making;

Data extraction, obtain data from DWH and other sources with SQL queries, reports, excel files and have a clear understanding of ING Data Arquitecture

Data analysis & reporting, Analyze data to extract operational information for decision taken, create reports for Operations areas (Microstrategy, Excel, Power Point,etc)

Challenge and analyze current processes, both operational and customer visions;

Monitor End-to-end processes, ensuring their operation, detection of technical issues and search for solutions based on Data;

Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency;

Collaboration / day-to-day teamwork with suppliers. Detect incidents in the processes of external providers, report incidents and track them. Track processes with suppliers, propose improvement measures and measurements that establish the effectiveness of the actions implemented.

What are we looking for?

University Graduate / student in Engineering or related disciplines (e.g Maths, Physics);

3 years of experience;

Strong analytical skills;

Knowledge of data analysis and data management (SQL, SAS, etc);

User-level skills in IT process-related tools (Data mining, Data Analytics, Analytical Models).

Experience in processes improvement technics / methods knowledge and resource optimization;

Advanced office, mainly with knowledge in Excel and Power Point;

High written and spoken English (minimum B2).

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: choose the one that best suits you.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass.