Service Account Manager - Iberia en Madrid, Madrid, España

Do you have a passion for delivering an excellent customer experience? At Apple, we believe that hard work, a lively environment, creativity and innovation fuel the ultimate customer experience! We believe each customer interaction is an opportunity to delight, engage and encourage – and that by focusing on even the smallest of details, we can make significant impact on our customer’s experience! As Iberia Service Channel and Account Manager you will manage a network of Service Accounts across Spain and Portugal to ensure the Customer after-sales experience is consistent with Apple's brand and our operational goals. That will involve a continuous process of assessment of the channel as our goals evolve, our product line changes and as performance varies across accounts. You will work with strategic accounts across the region, encouraging and developing the relationship to these key partner, while driving service performance, introducing new programs and targets, ensuring compliance and working cross-functionally with a variety of departments.