Service Desk (English Speaker) 24x7 en Alicante. Do you know our Everis iCenter? It is a High Performance Center specialized in the provision of technological infrastructure services. It covers a wide range of technologies in remote and multilingual mode for many other regions, and we are currently experiencing a significant growth, thats why we need Service Desk profiles! What do we offer? Permanent contract and a real professional career. We stand for a "Right People Right Place" philosophy, so that each professional can develop in the project that most appeals to him. What would your responsibilities be? Ticket management: Registry Classification and prioritization Scaling and monitoring Notification and closing Execution 1 Level: Ticket management tool. Exceptionally call. Tickets end user. Exec. Procedures: incidents, requests and inquiries. Incident support level 1 and queries that can be resolved in remote. Support: Microcomputer user support. Management contract manufacturer of hardware support. Verification and updating Inventory. Features and System Support Operating. Installing new software on computers. User Management. Preparation of new equipment. Reporting and case status. Escalation, requests and inquiries to other levels or manufacturer. Support Classroom / Remote of first second the headquarters level. CAU extension for resolving incidents that could not be remedied remotely. Coordination with performances by third parties. Keeping boardrooms (TVs, PCs, Video conferencing, etc..). Creating and updating internal documentation and user guides through Confluence Management AV. Analysis mail problems Google applications (Gmail) hardware, , Primer Empleo
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