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Customer Engagement Representative DACH en Barcelona

Descripción del empleo

Who we are At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.We are looking for a  Customer Engagement Representative  to support our Account Strategy Accelerate team. You will work with a wide variety of advertisers delivering the optimal level of service to each client. You will play a vital role in supporting Criteo’s Mid-Market Accelerate growth as the first point of contact.

What will you be doing :

  • Customer Success :
  • Deliver excellent customer service through e-mail and possibly phone call
  • Answer clients first enquiries efficiently and escalate any need/issues to the relevant team
  • Actively promote & educate clients on all the support and tools that are available 
  • Maintain high client satisfaction while upholding appropriate service level 
  • Gain a full understanding of Criteo’s product suite, in order to streamline communication around products to our customers 
  • Increase clients’ awareness and knowledge about Criteo
  • Tracking & reporting :
  • Weekly tracking of your activity
  • Maintains customer records by updating account information (changes in contact, billing method, KPIs of performance, activity recording..)
  • Evaluation of the systems' problems to recommend enhancements

  • Who you are :

  • Business fluency in German & English
  • Exceptional Customer care skills - ability to listen to and understand customers' need
  • Strong attention to detail 
  • Ability to multi-task, prioritize, and manage time effectively
  • Capacity to explain things simply and demonstrate value to clients
  • At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
  • Ability to work and deliver strong results in a dynamic environment
  • PLUS : first customer support experience or experience as a client service representative

  • Why would you be the right candidate :

  • You are eager to immerse yourself in a world of constant innovation
  • You are a quick learner that thrives in ambiguous and fast-paced environments
  • You like teamwork within a high-stake, multicultural and multidisciplinary context
  • You are self-driven and appreciate working autonomously
  • You value performance and quality of human relations 

  • At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants. Your information will be accessible to the different Criteo entities across the world.

    Información extra

    Status
    Activa
    Estudios requeridos
    Otros
    Localización
    Barcelona
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Publicado el
    07-02-2021
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    No
    Vehículo
    No
    Carta de motivación
    No
    Idiomas
    Español

    Topjob | Barcelona | Trabajo de marketing | Tiempo completo | Otros

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