Grupo Egor
Descrição da Função
Egor – Trabalho Temporário is recruiting, through the Lisbon JobCenter, an English Speaker to work as an EMEA Customer Service Specialist for one of our clients in Parque das Nações. Role • Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues; • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels; • Escalate issues to the proper department when they are incorrectly addressed to you; • Handle all the backoffice platforms Requirements • Native or Proficient English (C1/C2 level) • Excellent communication skills coupled with empathy and team spirit • Previous experience in Customer Service is a plus • For non-EU residents, it is mandatory to have a valid work permit • Availability to work from home temporarily • Currently living in Lisbon, Portugal. Conditions • Competitive wages (14 monthly payments per year) • Meal Allowance The considered applications will be contacted in 10 days. EGOR Trabalho TemporárioEgor - Shaping the Future Since 1986
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