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Digital Workspace Customer Success Specialist en Barcelona

8 - 40 horas por semana

Descripción del empleo

Job Description

As a VMware End User Computing (EUC) Customer Success Specialist (CSS) you will have a direct positive impact on customer adoption of VMware Workspace ONE. As a trusted technical advisor, your role is to help our most important customers accelerate time to value by overcoming technical barriers to adoption. This is accomplished through a consultative approach where you will leverage your deep technical skills, as well as communication skills, to conduct technical workshops, assist with product feature enablement, troubleshooting, and participate in customer working groups. You may also work in close collaboration with Program Management and Engineering to influence the direction of VMware’s products. You will provide technical thought leadership for EUC emerging products for internal teams and for our VMware customers relative to their EUC strategies.

You will be a member of a dynamic, high performing global team that will demand your best and provide the most fulfilling work of your career.

Job Role and Responsibility:

  • The product area of responsibility is Workspace ONE. Workspace ONE is a digital workspace platform that delivers and manages any application on any device by integrating access control, application management, multi-platform end-point management and virtual apps and desktops.
  • You will design and present technical concepts and specific solutions to internal and external audiences of varying technical capabilities in a clear, concise and easily understood manner.
  • Deliver product implementation guidance (via Zoom sessions and in-person whiteboard sessions) and oversight regarding the technical journey to customer value.
  • Apply creative thinking/approaches to figure out technical solutions that further business goals and align with corporate technology strategies, keeping in mind performance, reliability, scalability, usability, security, flexibility, and cost.
  • Advise customers on EUC related operational readiness matters such as: Service Orientation, Operations Control, and Infrastructure Control.
  • Define and promote the adoption of best practices of VMware products across the user community
  • Contribute to the company’s strategic objectives by finding opportunities for product, people, and process improvement.
  • Build and maintain the confidence of colleagues, managers, and customers.

    • Required Skills:

  • Ability to work in a fast-paced environment demonstrating autonomy while conforming to strategic intent, adhering to team values at all times
  • 10+ years of relevant IT experience (identity and access management, mobility, networking, monitoring, security, performance, HA/DR, databases)
  • 5+ years experience in customer-facing positions as a professional services consultant, preferably with an IT software or hands-on consulting organization
  • 3+ years hands on experience with Virtual Desktop Infrastructure, including sizing guidelines, administrative best practices, end-user experience, and ideally, hosted desktop environments.
  • 2+ years experience with Identity and Access Management, including experience with Single Sign-On (SSO) and industry-common SSO standards (e.g. SAML, OAUTH, OIDC, WS, or similar).
  • Technical knowledge of various MS Windows operating systems and database solutions including scripting with Powershell, VBScript, registry hacking, automated deployment techniques, and driver integration
  • Excellent communications and social skills, especially public speaking and presentation skills
  • B.S./B.A./M.S. degree or equivalent technical training

    • Team Values:

    Humility, Empathy, Collaboration above isolation, Respectful, Trustworthy, Good-natured fun

    Equal Employment Opportunity Statement

    VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


    Category : Sales
    Subcategory: Solutions Architect
    Experience: Manager and Professional
    Full Time/ Part Time: Full Time
    Posted Date: 2020-12-10



    Información extra

    Status
    Inactiva
    Estudios requeridos
    Otros
    Localización
    Barcelona
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    No
    Vehículo
    No
    Carta de motivación
    No
    Idiomas
    Inglés

    Barcelona | Trabajo de marketing | Tiempo completo | Otros