topjob

GERMAN SPEAKING CUSTOMER SERVICE ADVISOR en Barcelona

Spoton Connections

Descripción del empleo

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.
 
Responsibilities

  • Answer inbound calls, chat and emails within guidelines/goals established by the client and contact center management
  • Perform technical troubleshooting and solve Technical issue by following Client processes
  • Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
  • Other duties as assigned.

 
Requirements

  • Experience in Call Center and IT support would be ideal, both B2B and B2C
  • Good and professional communication skills
  • Experience with Objection handling
  • Native level of German plus fluent level of English
  • Knowledge of local or Spanish language would be an asset
  • Trouble shooting skills
  • Data updates process
  • Good knowledge on hardware and Software (PC/Peripherals) and on special technologies,
  • Experience with troubleshooting, transaction control, data capturing, call handling, TCO process, service Process
  • Aware of Customer data privacy rules
  • Available to work Monday to Friday 9,00am to 18,00pm

Información extra

Status
Activa
Estudios requeridos
Otros
Localización
Barcelona
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Publicado el
04-02-2021
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Topjob | Barcelona | Trabajo de marketing | Tiempo completo | Otros

Solicita ya

Compartir esta oferta