What You'll Do
As a Customer Support Engineer, you will play a crucial role in supporting Cisco's Calling partners (SPs and VARs). You will guide SPs (Service Providers) with instructions and how-to procedures for all non-break/fix issues.
Customer/Product Support Engineer's objective is to facilitate our Partners' continued success which requires in-depth knowledge of Cisco calling products and services (Webex Calling for SPs and VARs as well BroadCloud Calling for Carriers), Partner facing skills, and real passion for continued improvement.
You'll investigate potential requirements and resolve possible Calling issues for Webex Calling for SPs and VARs as well as Broadcloud Calling for Carrier.
You'll confirm configurations within the lab on behalf of Partners.
You'll provide advice and direction to the Partners regarding: handling orders, Dashboard configuration, problem-solving confirmation and mentorship.
Who You'll Work With
You'll be part of a phenomenal Collaboration team.
The Cisco Collaboration team as a whole is a leading technology innovator in cloud PBX, unified communications, team collaboration and contact center solutions, designed for our Partners and their customers across the globe.
We are a trusted cloud innovator and market leader. We have continuously innovated in cloud unified communication software and services for the last 20 years — and we can’t stop.
You will be part of a global cohesive team that collaborates with partners (SPs & VARs), internal organizations (Engineering, Activation, product, etc.), and is constantly growing its knowledge base.
Who You Are
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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