Talent Search People - Native Speakers
;Do you speak French? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment!;The successful candidate for this position will need excellent leadership, management and communication skills, service orientation, and a good understanding of Customer service processes, operations systems and procedures.;; ;;During your day to day as a Customer Service Supervisor:;;- You will assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset;- You will select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people;- You will manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals;- You will be in charge of KPI’s for departmental performance – measure and improve;- You will plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office ;- You will build staffing schedules to ensure appropriate coverage of incoming order activities;- You will perform annual reviews, appraisals and performance management reviews for the customer service staff;- You ensure a safe working environment, the highest level of productivity according to all the controls and compliance regulation of the company; ;
;You are the person we are looking for if:;;- You have a Bachelor’s degree - with administrative and/or commercial orientation preferably ;- You have a Native level of French and advanced level of English ;- You have at least 5 years’ experience in a customer related function/managment position;- You have excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge ; ;
;-A permanent full-time job of 40 hours per week.;-Schedule: 8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h;-A competitive salary; in line with your experience and skills;-Training and internal growth opportunities;- Health & Life insurance after 1yr in the company; ;
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