topjob

Team leader with native level of French en Barcelona

Talent Search People - Native Speakers

Descripción del empleo

Description

;Do you speak French? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment!;The successful candidate for this position will need excellent leadership, management and communication skills, service orientation, and a good understanding of Customer service processes, operations systems and procedures.;; ;;During your day to day as a Customer Service Supervisor:;;- You will assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset;- You will select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people;- You will  manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals;- You will be in charge of KPI’s for departmental performance – measure and improve;- You will plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office ;- You will build staffing schedules to ensure appropriate coverage of incoming order activities;- You will perform annual reviews, appraisals and performance management reviews for the customer service staff;- You ensure a safe working environment, the highest level of productivity according to all the controls and compliance regulation of the company; ;

Requirements

;You are the person we are looking for if:;;- You have a Bachelor’s degree - with administrative and/or commercial orientation preferably ;- You have a Native level of French and advanced level of English ;- You have at least 5 years’ experience in a customer related function/managment position;- You have excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge ; ;

Offer

;-A permanent full-time job of 40 hours per week.;-Schedule:  8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h;-A competitive salary; in line with your experience and skills;-Training and internal growth opportunities;- Health & Life insurance after 1yr in the company; ;

Información extra

Status
Activa
Estudios requeridos
Otros
Localización
Barcelona
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Publicado el
07-02-2021
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

Topjob | Barcelona | Trabajo de marketing | Tiempo completo | Otros

Solicita ya

Compartir esta oferta