Technical Solutions Consultant - German Market in Barcelona

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Job Description

Technical Solutions Consultant - German Market - in Barcelona 

Are you passionate about technology and interested in working for one of the big four technology companies in the world?

Do you want to work in sunny Barcelona?

Your future project:

Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

If you like helping others with their technical issues and develop your own technical skills and you enjoy working in a multicultural and dynamic work environment in over 9 markets, then you might be the perfect fit for us!

Join our exciting and successful team to enter the IT world.

Your role

The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate. These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.

  • Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues
  • Effectively communicates sales and technical information with customers
  • Diagnoses and provides a path to resolving technical issues
  • Report and escalate new customer issues
  • Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets
  • Manage an individual ticket queue
  • Why apply?

  • Full-time (39 hours/week) and permanent contract
  • Salary: 19.500€ gross/year + up to 1.800€ variable bonus
  • Rotating shift: 09:00 - 21:00 Monday To Saturday
  • Opportunity to join an international team
  • Relocation package if you are living abroad
  • You have:

  • Native level of German
  • Good level of English spoken and written
  • Excellent customer service skills
  • Excellent communication skills (ability to communicate technical issues in non-technical terms)
  • Excellent time management, organizational, and prioritization skills
  • Motivation to learn new hardware & software technical specifications
  • Some understanding of wireless networks (setting up wireless networks, troubleshooting, different operating systems) preferred
  • About us :

    We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.

    Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

    If you have any question or if you want to apply, contact Mrs. Breton at

    Información extra

    Estudios requeridos
    Horas a la semana
    8 - 40
    Tipo de contrato
    Tiempo completo
    Publicado el
    Tipo de trabajo
    Marketing / Publicidad
    Carnet de conducir
    Carta de motivación

    Topjob | Barcelona | Trabajo de marketing | Tiempo completo | Otros

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