Job Description
We at Bosch Service Center are a multicultural team of more than 120 associates working together across 7 international sites to support Bosch internal and external customers. We support our customers in 26 languages in 84 countries via call, e-mail, chat and social media.
If you want to work within a culture that is fun and dynamic and share the values of the Bosch brand then we’d love to hear from you.
As a Social Media German Specialist, your main functions will be:
- Communicate on behalf of the team in conjunction with regional and central communications departments
- Manage the operational service for Bosch-owned social media platforms (Social Customer Care)
- Analysis and reporting of social media activities
- Monitor and report on Bosch and its diverse products within the social web (Social Media Monitoring)
- Engagement with communities and identification of key influencers
- Identify trends and development of best practices
- Provide support to agents in responding to customers on different social media platforms and create stringent guidelines / update of knowledge data base
- Enabling and training of other locations within the international social media network
Qualifications
- Relevant experience in social network, in particular the maintenance of communities and social media platforms
- Experience in social media (agency or company) required
- Excellent verbal, written and interactive communication skills in German and English
- In-depth knowledge of all relevant social media tools and current online communication techniques
- Proactive, flexible and ability to work independently with a high degree of responsibility
- Quality-driven work ethic and intercultural awareness
- A degree in a related field is desirable but not essential.
- This job is based in Barcelona (Spain). No relocation package is offered.
- Candidates must have spanish NIE ID number.
Additional Information
Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.
Discover new directions and apply now
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