Project Coordinator KYC en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Your role and work environment:

Within our COO domain, in Spain, we are looking for a KYC Roadmanager, to successfully support the local Know Your Customer (KYC) area in their daily activities to implement and run KYC initiatives, both local and central. He/she plays a key role in executing and optimizing administrative processes and systems within the KYC local organization.

KYC mission is to ensure bank-wide compliance with laws and regulations relating to knowing our customers and mitigate the risks of financial, economic crimes and tax offenses.

A KYC Roadmanager reports to the country KYC Lead.

A KYC Roadmanager is part of the Country KYC organisation in the COO domain.  The KYC organisation is a new organisation being built within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem”.

The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions on the area various KYC related regulations (on process, control, tooling, etc.) as well as realising operational excellence. You will be part of managing and supporting the transformation towards this global organisation from your country and as such contribute significantly to the realisation of the One Agile Way of Working methodology within ING.

The main responsibility of KYC Roadmanager is to be a key support to design, develop, deliver and maintain the bank wide compliant-by-design KYC Digital Platform, customer journeys, tools, products and services that are either consumed by the end customers or by ING internal customers (both at global and local level); ensuring the platform is embedded in the local environment, while making use of globally provided technologies and process tools such as AI and advanced transaction monitoring.

Your key responsibilities:

You are involved in the day-to-day in all KYC Initiatives and collaborate with Country KYC Lead, KYC Ops Lead, KYC CoE Lead and KYC Delivery Lead. You have a track record in supporting global programs on the basis of an approved project management method and/or ING guidelines. Specifically, you will have the following key responsibilities:

• Support in the structural Solutions roll-out
• Local Stakeholders coordination (CDO, Architecture, COO Control Office, Retail, etc.)
• In control of local and central QBR
• HO stakeholder management (Delivery Team, Global CDM, KYC Change execution experts, among others)
• Alignment with Maggie, OnePAM and Data Lake.
• Facilitate BAU activities with regards to KYC (DQ issues, local risk matrix, ACI decommissioning, among others)
• Manage IT budget and forecast estimations with regards to KYC
• Set up, implement and maintain complex administrative records
• Assesses in terms of accuracy and guarantees consistency
• Monitors invoicing processes and is responsible for retroactive billing
• Ensure timely and proactive reporting of the program both upstream and downstream
• Monitors progress and assesses where it is possible to deviate from the procedure or suggests alternatives. Escalates whenever required.
• Checks data for accuracy, timeliness and completeness (responsible for quality assurance). Prepares compiled control information from available data
• Takes responsibility for detecting, developing and implementing improvements within his/her own work area and the assigned project or program
• Supports in the KYC Committees related tasks

For us, a KYC Roadmanager is someone who can bridge the gap between Group-wide priorities, local strategy and execution, providing transparency to enable decision-making:
Enable senior management to create, define and manage the portfolio of strategic programs that best delivers the organization's vision, balancing short-term and long-term objectives, risks and costs. Alignment within the whole portfolio (both Group-wide and local) providing global vision and transparency to help decision-making and strategic alignment (both Group-wide and local).

We are looking for:

This role requires experience in operating in a complex environment. It combines a client focused attitude with analytical skills and result oriented strategic thinking. Your scope is both local (with your KYC peers as well as Delivery counterparts) as global (part of Global KYC Program).

• Degree in Business, Engineering, Management or IT preferred
• 6/7+ years of professional senior level experience in IT Project Management
• Fluency in Spanish and English
• Excellent Inter-personal and communication, negotiation, analytical, ownership, project management skills and business understanding are required
• Successful candidates will be autonomous and good team members. They will quickly adapt to work in a fast-paced environment where prioritizing and multitasking are essential
• Have proven IT Project Management skills will be an advance
• Have experience in complex organizations and knowledge of business processes and associated risks.
• Are organizationally sensitive, including having experience in stakeholders management.
• Excellent planner and organizer.

What do we offer?

Flexible schedule and 100% flexible e-working.

What goes on at ING matters much to us.

But we know that the most important things are outside the office.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.  

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass